Ideas for EKM as submitted to our Feature Upvote board. Ideas are ordered by 'new' and the 50 top matches are included. pr_otjlvo2f0tcetvi 2025-11-12T11:35:46Z sug_wlnvn99uhdmkinl 2026-01-28T14:15:19Z 2026-03-31T10:08:18Z We have set up Postal prices that are set based on the amount the customer spends. i.e Under £25 is £3.10, £25.01-£35 is reduced to £1.50 & over £35 is FREE. This is set up via the delivery options and works very well, until someone redeems their loyalty points. If the balance falls below the threshold the customer is still getting the discounted price. For example: purchase price £35.99, redeem points at £1.50 this would make the order £34.49 and would not qualify for FREE delivery, but the system still applies the FREE delivery. The only workaround we are advised is to create a discount, but the defeats the purpose of setting up this in the delivery options. If the purchase price falls below the offer the system should automatically re-apply the postage even redeeming any discounts/points. sug_mjwahkoiandar1p 2026-02-23T15:45:47Z 2026-03-31T10:12:20Z We have many products on our online shop that have the option to add initials as a customisation at an additional cost. Currently customers have to select to add this and then type out what is needed on a seperate box. We have many instances where the option is not selected but they still choose their customisation without paying the additional fee. It would be great if the charge is automatically charged once they type in the box to avoid it being missed sug_oiwzva7geygxn0k 2026-01-28T14:00:21Z 2026-03-31T10:11:59Z It would be helpful if you could redeem a customers existing loyalty points on manual orders. Occasionally customers may call to place an order but the system will not allow you to redeem their points unless the order is placed online. sug_miyf31e80ejk1kl 2026-01-29T16:38:55Z 2026-03-31T10:13:47Z Since we normally read from left to right! I would like the Cost Price Column on the left of listings, Sell Price Column on the right! Help prevent incorrect pricing, mixup, while editing a product! sug_muyhvjxsays2cqw 2026-02-11T14:53:32Z 2026-03-31T10:16:10Z It seems blogs can be updated with comments if switched on when writing the blog, these can be moderated or not. It seems readers are not able to add any photographs. This would be useful for some blogs, and maybe by default they should be moderated only sug_mmszsvptloaj1cp 2026-02-19T19:26:16Z 2026-03-31T10:17:09Z Would it be possible to add a "Go To Page" box on the bulk editor to save on having to constantly keep clicking the page numbers at the bottom to advance the selection until we get to the page we need. Having 85 pages to click through when its set to 100 items per page is tedious when time is of the essence sug_8mx1nkimdyxxjjw 2026-02-15T09:53:47Z 2026-03-20T17:05:35Z Any chance of changing the system so it automatically sets listings to hidden when a product sells out? sug_un0dgey7ncpn7rn 2025-10-16T08:41:29Z 2026-01-05T13:31:51Z Our business exports orders to a third-party order processing platform via an API integration, and so when customers contact us through adding an order note, we do not see their communication. It would be good to have this feature controlled with an on/off toggle, so that vendors can disable customers' ability to add order notes. sug_cs0cnc0fkezghuw 2025-10-29T11:25:09Z 2026-01-05T13:29:53Z I have a discount set up to offer free postage if the order value if £100 or above. Certain items that I sell are bulky and so have an additional carriage charge against them. However, if the free postage discount is triggered, then the additional carriage is not charged. I can get around this by increasing the cost of the item itself, however, if people then want to collect it (ie. pay no carriage), then it becomes more expensive for them. Please can you introduce a flag/switch/check box to allow users to use this both ways, depending on whether they want to remove the additional carriage on the item or not. This is the way EKM should be developing all features, ie. give the ability for users to choose which way they want to work, because that's the way real life works :) sug_5wcvqdplesxnqao 2025-10-29T14:52:55Z 2026-01-05T13:26:55Z Update the showdata tag with an additional flag so nothing but the required value is output. Currently i'm using the showdata tag to output the price of the cheapest product in a category. I'm only using [price] in the output_item directive so would expect to only get the numbers representing the price of the product, however instead i'm getting several HTML comments, a span with the word 'from' into it and then a large javascript JSON object containing the configuration details of the tag. The showdata tag would be far more useful if you had a flag that said "output simplyfied data" and, when set to true, would only output the actual data requested rather than a load of bloated markup and JSON. Attached is a screengrab of the bloat that gets output when using the [price] variable in the shodata tags output_item directive. sug_dqognwaaegr1abv 2025-12-10T09:23:41Z 2026-01-05T13:23:19Z When the new order system was first rolled out, there was the option to search by discount code to bring up all orders using this code. The filter is still there however it no longer works. It would be useful to have this back for a quick look on how campaigns are performing or to check code use for affiliate schemes etc, since there is currently no other way of managing affiliate schemes easily. sug_e4qrdfjmzkdnl7o 2025-12-18T15:17:49Z 2026-01-05T13:20:59Z There should be a system to tell us how much VAT for each month is owed & which payment systems were used! sug_oxkaka3m8vvaw3l 2026-01-02T13:39:55Z 2026-01-05T13:19:42Z It would be helpful if there were an option to be able to brighten or darken photos and also change the contrast. Most photo editing suites have this option (even Bay) so could this be added to the photo editing section sug_6gmxruu7wu9jyfo 2025-12-10T09:06:10Z 2026-01-05T13:06:48Z The current upsell feature only allows you to have a selection of products which remain the same, regardless of what is added to basket. It would be good to have an option where adding Product A to basket, automatically triggers a pop up to add related product B, for complimentary products or perhaps limited time deals etc. sug_uezds3yzobhagpw 2025-12-15T15:18:13Z 2025-12-15T15:28:49Z The search toggle under:- Design | Layout Editor | Header | Search | Variants Is not supported by the new search engine, meaning all variables are displayed regardless of this toggle setting. sug_8oxk0uaqoppjplh 2025-11-03T22:32:15Z 2025-11-12T10:12:36Z It would be good to have a few extra columns in this CSV report, particularly the product SKU. It is very difficult to search and sort by the product name, as we have numerous products with similar product titles. An EKM product code is currently given, which is meaningless to us. Hopefully this will be an easy change to do. To make if flexible for other users, if they wanted different information to be output, allow selection of the product fields that are output, so that different users could use this to meet their specific needs. sug_yfmpwavaiu4ys3v 2025-10-13T08:37:14Z 2025-11-12T14:04:01Z Clearer field separation or a warning if multiple addresses are set as the sender field for "Shop Email Address". If multiple email addresses are used in this field, it can generate the following error message:- "Messages with multiple addresses in From: header are not accepted." Either it is necessary to have a separate field for ONLY receiving email notifications, where you can state multiple email accounts and a separate field for sending (single email address), or it is necessary to explain that some email servers will reject emails where multiple email addresses are used as the "FROM" field. sug_nayphrugyujmnzv 2025-09-18T12:17:13Z 2025-11-10T11:13:29Z Is it possible to show the whole product image in the search results rather than a default square shape that cuts off the top and bottom of a portrait product image? Keep the square to keep the results uniformed but autoresize the product image to fit the square. sug_e0c6cmpydskwfmm 2025-09-17T09:53:14Z 2025-10-28T14:20:50Z The option to add colour and image swatches (all type of options to be honest) as a block and then assign the option block to products rather than them being on each individual product. Currently we have the same product options on thousands of products and if we need to change, add or remove an option then we currently have to change thousands of products rather than just changing it in one place that would automatically update the products that the options are assigned to. This should be also available for adding blocks of text or html and any other type of options that you currently allow on a product. sug_058ftcdnis0doz4 2025-09-05T14:27:20Z 2025-10-28T14:20:58Z To be able to customise the new orders page to have key information in a specified order similar to the old order system layout. sug_q819x8vsngitjbs 2025-08-27T15:21:28Z 2025-10-28T14:16:32Z When a post code is input in the text field on the first checkout page (delivery widget), the drop down menu below does not update the restricted post codes until the customer has hit 'return' or 'enter' (on PCS and mobile). This is causing quite a lot of confusion for our customers who then have to get in touch and change their delivery method. Is there a way for the drop-down to update as soon as the post code is put in, and the customer does not have to hit enter etc? Is this possible? sug_i6epxsbygcsozzx 2025-08-27T09:23:07Z 2025-11-10T11:04:30Z Whilst testing the new Order System, we discovered that when raising a quotation that it is not possible to deduct the stock when the quote is accepted and paid. As a business not solely handling on-line orders, it is imperative for us that there's a robust 'new order' system that manages stock. Whether this is by adapting the quotation function to allow stock deduction at the point of completing payment (as we do currently in the legacy system) or creating a new ordering system to allow for telephone and emailed orders. sug_qfa8pqmoapwmxou 2025-08-20T09:24:42Z 2025-10-28T14:21:17Z It would be helpful if there was the option to choose how to display the variants on the Invoices. At present all the variants are all grouped together in 1 section which makes the Invoice hard to read from the customers perception. It would be helpful if they could be listed like the Options, when you view the item on the Invoice they are all listed and the customer can clearly see what has been ordered. sug_vbmjs6v7jmpxvvo 2025-08-20T08:53:29Z 2025-10-28T11:46:46Z The ability for orders to show individual refunds, not group individual refunds into a single total refund amount. EKM currently displays only the sum total as a single refund on order views and invoices, and does not list each refund with its respective date and amount sug_inhynrcrxculpjr 2025-07-27T12:30:03Z 2025-10-28T14:16:41Z Managing data retention for GDPR compliance is currently very manual. Please consider adding: - A filter for customer sign-up date - A filter for customers with zero orders (inactive or purged/no order history) - The ability to combine filters (e.g. customers who signed up over 12 months ago and are inactive) - Tools to purge or mask old orders and customers by date range These improvements would help store owners manage customer data more efficiently and align with best practice data minimisation principles. Thanks! sug_jtaz7t6ibasdpue 2025-07-25T20:27:26Z 2025-10-28T14:17:11Z The current font size of the cart banner text is very small. It should be increased to improve visibility, as it is meant to highlight important information when the customer reaches the cart screen. sug_ohweyv0kvchtiir 2025-07-22T10:31:24Z 2025-11-18T14:46:06Z Can the blue chat button be relocated to say next to the upgrade button? I'm sick to death of clicking on this bloody widget when trying to save my edits. The fact that you can't close the stupid thing when it's activated and have to log out of the site and back in to get rid of it is a real pain in the arse! Not to mention losing my work. Whoever put it there needs a good talking to. sug_eaicdxfvpgixsrz 2025-07-07T11:00:12Z 2025-10-28T14:17:22Z Currently the aspect ratio for the blog image for desktop and mobile is different and there is no option to add an alternative image for mobile - this means the images are cut off or we have to make them so small on desktop to fit for mobile which doesn't look right. The same applies for blog previews on the home page, the images here have the same aspect ratio as on mobile. sug_nrowadsibh9ybal 2025-06-12T14:18:55Z 2025-10-28T14:17:30Z Could an extra column be added to bulk editor in a form of a radio button that can be filled with a colour fill option? This could be a great help when stock taking so any item could be marked when the listing has been checked for stock sug_ugdagncf6paqvik 2025-06-09T15:46:00Z 2025-10-28T14:17:39Z Both these features are great at what they do but it would be even better if features had a little more of each feature within them. IMO the bulk edit would be better if any listing could be opened up to do a quick tweak of the listing without coming out and going into view products, and the view products could be enhanced if the product amount or price could be quickly changed without having to open up a listing fully. sug_ovqubvncmffogqz 2025-06-09T15:38:53Z 2025-11-10T11:06:46Z You have a drop down show feature that shows either 10, 25, 50 or 100 listings per page. Most of our categories have more than 10 and it can be a real PITA having to keep on adjusting the show figure each time we move about the category pages. Could the feature be made to lock onto any one of the higher numbers until we reset it or we log out from the site, this would save a huge amount of time having to reset the number countless times. sug_hqrz4uvhawinvlf 2025-06-09T14:16:35Z 2025-10-28T14:17:48Z Feature pinning sug_d7mslpm4snaluim 2025-05-22T13:36:24Z 2025-10-28T14:17:57Z It would be useful if the orders page had a discount search inbuilt, or supported the search of the code used to identify orders attached to a discount and campaigns easily. sug_ekvvki5exrrftko 2025-05-15T09:05:46Z 2025-10-28T11:53:19Z When adding products manually to the cart upsell could they be made draggable to resort the order? Currently they are displayed in alphabetical order. This means for the majority of users who now view on their mobile phones they only see the first alphabetically listed item, unless they bother to click on the arrow to see other items, and don't see the item I'm most interested in upselling as it is further down the alphabetical list. With the current setup I have limited it to one item only to ensure it is always seen in mobile views. sug_ut2xguwktxvxdfq 2025-05-04T11:40:32Z 2025-10-28T14:18:05Z The ability to copy from Inventory and then immediately edit the copy has been removed. You now have to come out of the copy section and then search for the copied item in order to edit it. It is still there if you go through the edit shop option sug_f2dsbe2ifpw6w8i 2025-05-04T11:34:18Z 2025-10-28T11:53:39Z I am adding products into the Inventory Manager - Products but cannot order the products by SKU so that I can see what is missing sug_bheixgtbsnhrq4y 2025-04-17T08:29:48Z 2025-10-28T14:18:14Z Our Paypal has restricted certain products meaning we are unable to process transaction's. My suggestion is to allow certain products to be selected for manual bank transfer or other payment plans only. This is restricting our sales and impacting our business heavily for a product which is irrelevant to paypal. sug_vdcsy4yyrxfxcfs 2025-04-11T09:50:51Z 2025-11-12T14:04:32Z Retailers supplying goods are unable to set a free delivery threshold for chosen delivery options based on the VAT-inclusive value of customers' baskets. Currently, retailers must set free delivery thresholds based on the goods nett of tax figure. This creates confusion and uncertainty for shoppers, especially when purchasing from B2C retailers supplying products with multiple VAT rates. B2C retailers are unable to display ex-VAT pricing, as this creates confusion in its own right, and so customers' basket totals may exceed the free delivery threshold including VAT, but nonetheless, do not qualify for free delivery because the goods nett total falls below the threshold. The solution is to be able to set free delivery thresholds based on goods gross total for chosen delivery methods. sug_gbsyu7k69sai6hw 2025-04-09T10:31:57Z 2025-10-28T13:08:11Z On tiktok shop you can sync all your products, inventory, and create ai videos with script. This is on the tiktok intergration with shopify. It would be very useful and would help sales if ekm did this to sug_3j91ailwxarwhkx 2025-04-08T10:55:54Z 2025-10-28T13:08:23Z "The Comparison Shopping Services (CSS) program allows you to participate in dedicated ecosystem experiences, and prominently show CSS product pages in results on Google. You can also show products on behalf of merchants organically and in ads on Google, and place Comparison Listing ads. Google offers CSS Center to help you manage your participation in the CSS program, and access and manage associated merchants." this would be great if it was added to EKM, saving us retailers upto 20% on google shopping PPCs, and making life easier is shopping ads where intergrated with ekm, if you advertise on google, you should uses a CSS Partner, i would be even better if that was EKM. sug_f0xpjj0faynf9bm 2025-04-07T08:45:53Z 2025-10-28T14:09:59Z Currently, the search bar on general shop pages includes a dropdown preview of products as you type, while the main search page does not. It would be helpful if both search bars functioned the same way by adding the dropdown feature to the search page as well. This would provide a consistent experience for customers and make searching easier. sug_255il9i2vkmefch 2025-04-03T10:09:55Z 2025-10-28T14:18:47Z I have at least 2 locations stock is held. For example, I use a supplier fed XML/CSV file for the UK main stock warehouse for my supplier. And I also have stock on hand here. sug_mreesraus1yfnd3 2025-03-30T22:06:31Z 2025-10-28T11:48:29Z The ability to Tag Customers with a Status on a drop down menu - such as New Customer,Weekly Customer, Monthly Customer, Seasonal Customer, Promotion Customer etc sug_nrj77beqpjkmmsj 2025-03-21T15:36:43Z 2025-10-28T14:18:55Z Discount codes are a critical part of my marketing. Subscriptions are good for business. But if a customer uses a discount code on a subscription... I am double discounting... and committing to a long term subscription sale where I may be losing money. The discount system needs a tick box "Tick box to not allow on subscriptions". Right now, I have a big intervention of cancelling, and explaining, and winding up a customer. sug_h0zjexn8b7cgisw 2025-03-18T09:27:04Z 2025-10-28T14:21:25Z The new blog feature lacks key capabilities required for SEO - 1) ability to add Alt Tags to images (essential for google recognising images), 2) inability to use Yoast, a key blog optimisation tool (the old blog had this feature, we've gone backwards in this respect) sug_i9jvxy5qtsmoaxw 2025-03-05T16:33:41Z 2025-10-28T14:19:05Z We're doing quite well now internationally but we're getting fake customet accounts setup on the site (bots). I know Shopify, Amazon etc, do the additional CAPTCHA as a method of stopping this so it would be good if this could be added sug_stkulk2oay6ee9u 2025-02-19T09:37:53Z 2025-10-28T14:19:12Z Instead of using a simple tick box captcha which many bots have no problem in enabling, how about a simple maths question captcha as this would greatly reduce the incoming spam. I'm currently getting 10 - 20 spam emails daily on the current contact form. sug_wpwyhee1ovj97hh 2025-02-17T10:48:49Z 2025-10-28T14:20:04Z Unable to process refunds since the update last year. It is becoming tedious to have to go into clear accept find the order and reference details and ask them to process the refund. Also since the update when you mark a refund as refunded the products disappear from the print out. it never used to do this and it means that i have to manually write the products on the refund. this is fast becoming a reason to leave ekm, along with all the other updates that have made processes slower. sug_g7uhhrmgcoxz8hs 2025-01-29T12:31:51Z 2025-10-28T14:10:11Z In order to protect security and stop and eventual denial of service, password length restrictions should be added ASAP. sug_ytnbfavibafiidh 2025-01-24T12:34:42Z 2025-11-12T14:05:02Z Ability to remove old picture files that are not being used / have been replaced. It would be good to have report that shows picture files upload date and whether is being used and be able to remove the these pictures with import file. Alternatively some kind of filter in Design - > File Managment and ability to select and remove pictures/files in bulk based on their age and fact that are not in use.