Improvements to "Order Placed Email" Template to fix missing comminication content.

6 votes

EKM Changed email template set up without notifying of removal of content under customer communications for the "Order Placed Email" sent. Typically T&Cs are sent via email as content within the "Order Placed Email" template. T&Cs are required by Consumer Contracts Legislaion to be sent via a "Durable Medium"

Unfortunately setup is flawed as only sends the "latest" version of template used. If you try inspect what was sent or try to resend- The “Latest” Order template (Not the original) one is resent shows leading to difficulties if change T&Cs. As no longer have a Durable medium copy of what was sent.

With prior setup ( eg back in 2020) can still see historic email communications sent. As unable to easily verify what was sent to the Customer, as presently only (re)produces the latest template:
1) Include all template text in commiunications log; or
2) Implememt Version Control system either of template, or ihave a method of attaching T&Cs to template with VC on attchment

Not planned Settings Suggested by: Doug Upvoted: 24 Sept, '21 Comments: 1

Comments: 1