It does get annoying because we assume that customers receive an email but then ask for an update.
Please also vote on Royal Mail: https://clickanddrop.uservoice.com/forums/399930-general/suggestions/40913080-send-tracking-data-back-to-ekmand: https://ekmcom.featureupvote.com/suggestions/129760/tracking-numbers-from-click-and-drop?fbclid=IwAR0UXVm98E7LGlxFX66XBFYpt93qlOSnGXLkGkPHkoThLXbBuHg_sUayxDo
Will also need to enable a default BCC to be set for these emails too so that review invites can be requested from the likes of TrustPilot.
This is something that Click and Drop have to do. They simply have to send a true value back to EKM on the send email attribute.
The suggestion to vote for on Royal Mail is https://clickanddrop.uservoice.com/forums/399930-general/suggestions/42152686-ekm-integration-tracking-numbers-ekm-have-upda?fbclid=IwAR1btnWK-sYYRuTwL3nQpYx_bxfzpv0M8Emts4xbvZTrI9M9MqMBXfP067g.Vote, X Vote, X, Vote X
The previous Click and Drop suggestion has been marked as completed, although emails are not being sent. Please vote for this new one:https://clickanddrop.uservoice.com/forums/399930-general/suggestions/43783038-send-dispatched-email-through-ekm-integration-by-p
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