Credit note raised as separate linked order

19 votes

The ability to raise a separate credit/refund note against orders rather than the refund being applied to the original order - as I understand it this would be more correct accounting for VAT registered businesses. This would especially relevant when refunding PayPal payments directly from an order.

Under consideration Orders Suggested by: Vicky McBride (22 Mar, '21) • Upvoted: 12 Jun, '22 • Comments: 2

Comments: 2

23 Mar, '21
Eve Bolan Admin
"Credit note" (suggested by Vicky McBride on 2021-03-22), including upvotes (2) and comments (0), was merged into this suggestion.
21 Apr, '21
Paul
Credit notes linked to the original order would have many advantages, particularly for multi item orders, where only part of an order is returned.:
Stock would be increased for the item(s) returned only (currently the option is to return all stock for all items, or none)
Loyalty points would be adjusted for the value returned only.
A correct and accurate credit note/receipt could be emailed to the customer, essential for the records of business customers.
There would be a full audit trail showing exactly what had happened, if there was a query. Currently the order says partially refunded, but not which item and the customer history only shows an order dispatched of the balance after the refund, but no indication of the refund.