Implementation of Click & Collect feature
Most of our orders are collected from our shop, although we do offer a postal option. Some of our customers get confused when after they choose FREE COLLECTION from the shop option they are asked for a delivery address.
Comments: 6
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11 Nov, '18
Mark MergedIntegrate UPS and Royal Mail collection from nearest stores ?
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15 Nov, '18
Millie MergedTo get around this we added in our delivery options 'Collection from Store'.
Then we send an order update to let the customer know it's ready for collection.
However if you have multiple stores, the ability to add store locations and show customer closest stores for collection would be a useful tool. -
11 Dec, '18
Steve Jarvis MergedThis could also work with things like Argos Click and Collect where a customer can have their order sent to their nearest Argos collection point.
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25 Mar, '19
Nick Stansfield Admin"Click and collect" (suggested by Shaun Casson on 2018-10-24), including upvotes (5) and comments (3), was merged into this suggestion.
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21 Oct, '19
Dannycould a button be added to the checkout flow that adds a pre populated address into the delivery details of the store?
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18 May, '22
ArvindWe use "click & collect" or "collect from our warehouse" option and this is free for customers. However, it does cause a problem because if customers are trying to estimate the shipping cost while in the basket, "click & collect" is the only shipping option they can see, because EKM in their wisdom think they should see only one option, and that is the cheapest option. So I get calls and emails asking how much we charge for delivery, which defeats the purpose of the shipping estimator!