Suggestions for improving EKM.

Royal Mail Tracking Numbers and ability to send emails on dispatch

Please could you return the tracking numbers when Royal Mail sends you the "dispatched" info via the API, and then make it a feature to be able to send automatic ...
Suggested by: Rachel Fairhurst (20 Dec, '19) Upvoted: 18 May Comments: 7
Not planned Delivery Integrations

Show estimated delivery date

It would be great if listings and checkout shows an estimated delivery date based on your default delivery service
Suggested by: Lewis Harrison (11 Dec, '18) Upvoted: 19 Jan Comments: 13
Done Delivery

Courier Integration: Parcel Force

Suggested by: Eve Bolan (11 Oct, '18) Upvoted: 22 Jun, '23 Comments: 10
Not planned Delivery Integrations

Delivery Option Default

The default option on delivery method is the cheapest option, and apparently I can't change this. On my site this means the default option is 'collect & pay' so ...
Suggested by: Adrian (08 Apr, '19) Upvoted: 03 Feb Comments: 8
Under consideration Delivery

Implementation of Click & Collect feature

Most of our orders are collected from our shop, although we do offer a postal option. Some of our customers get confused when after they choose FREE COLLECTION from ...
Suggested by: Olga Freely (30 Nov, '18) Upvoted: 22 Nov, '23 Comments: 11
Under consideration Delivery

Integration with DPD

I would like to use DPD as a courier. It would be much easier if DPD were integrated with EKM. Might this be a possibility?
Suggested by: Sara du Luart (28 Jan, '19) Upvoted: 12 Mar Comments: 2
Not planned Delivery Integrations

Courier Integration for Hermes

Allow integration of Hermes Courier as requested for other delivery types
Suggested by: Sam Ollis (17 Jun, '19) Upvoted: 15 Feb, '22 Comments: 3
Not planned Delivery Integrations

DHL integration

Calculate the exact postage cost and delivery time for customers.
Suggested by: Oliver Lomas (20 Feb, '19) Upvoted: 05 Oct, '23 Comments: 1
Not planned Delivery Integrations

Courier Intergration: APC Overnight

Intergation for APC Overnight courier
Suggested by: Peter (28 Nov, '18) Upvoted: 14 May Comments: 1
Not planned Delivery Integrations

Click and Collect - Multiple Store Locations

A drop down for multiple store locations to be added to the Click and Collect delivery option. We are currently having to create multiple delivery options with ...
Suggested by: Mark (09 Aug, '21) Upvoted: 15 Aug, '23 Comments: 4
Under consideration Delivery

Option for delivery method to calculated by Volume

Many customers are opting for a volume-based delivery charge as opposed to weight. Ideally, there needs to be a volumetric option for these customers. The delivery ...
Suggested by: Rebecca Waite (17 Apr, '19) Upvoted: 09 Aug, '23 Comments: 7
Under consideration Delivery

Option for delivery method bandwidths to use VAT inclusive values

Currently we have free delivery up to an order value £35. This is set to £29.16, as the VAT exclusive price is used in the calculations. However, we also sell zero ...
Suggested by: Paul Westwell (11 Jul, '22) Upvoted: 01 Dec, '23 Comments: 6
Under consideration Delivery

Restrict delivery options dependant on day of the week

For instance, on a Friday, don't show 'next day delivery' but offer 'Saturday delivery' instead. Needs investigating.
Suggested by: Michael Brownlee (25 Oct, '21) Upvoted: 03 Feb Comments: 4
Under consideration Delivery

Delivery Methods Based On Time

The ability to hide and show delivery methods depending on time. For example, if you're a florist, you know you won't be able to fulfil next day delivery after a ...
Suggested by: Michael Brownlee (31 Jul, '19) Upvoted: 31 Jan, '21 Comments: 2
Done Delivery

Shipping cost options for multiple items

I would love it if there was an option to add the postage cost if one item is being bought with another item, when shipping costs have been manually entered, to ...
Suggested by: Suzy (22 Nov, '18) Upvoted: 11 Feb, '20 Comments: 0
Under consideration Delivery

Delivery to UPS Access Points - select delivery point on checkout (Courier, UPS Local, shipping)

**Offer convenient delivery locations to help close more sales.** More shoppers are buying online because sometimes it's simply easier. Schedules are packed and ...
Suggested by: Rebecca Waite (14 Nov, '18) Upvoted: 23 Feb, '22 Comments: 0
Under consideration Delivery Integrations

Integration with Royal Mail click and collect API

Add in the framework needed to work with Royal Mails collect from post office API system. This will allow customers to select a post office they would like to collect ...
Suggested by: Tom (14 Dec, '21) Upvoted: 16 Feb Comments: 0
Under consideration Delivery Integrations

Delivery - Product location

We have some of our product located in Germany, so shipping cost is higher. A delivery option that allows us to base delivery not just on destination but also on ...
Suggested by: RCToyWorld (03 Apr, '19) Upvoted: 16 Sept, '20 Comments: 4
Done Delivery

Editable Fields for Delivery Methods (Weight and Price restrictions)

Currently when using a delivery method that would contain a long list of additional costs or weights, and you would need to amend a certain weight bracket, you would ...
Suggested by: Hamzah Ahmed (20 Nov, '18) Upvoted: 21 Apr, '22 Comments: 3
Under consideration Delivery

Sendcloud

cheap all in one shipping method www.sendcloud.co.uk
Suggested by: Paul (07 Feb, '22) Upvoted: 04 Jan, '23 Comments: 2
Under consideration Delivery Integrations

The ability to add more than one tracking number.

If you receive a large order you can only enter one tracking number into the tracking field. Add the ability for multiple parcels.
Suggested by: Tom (07 Sept, '21) Upvoted: 23 Feb, '22 Comments: 0
Under consideration Delivery

Collection Time Slots at Checkout

Allow customers to indicate their desired collection using time and date slots during the checkout process.
Suggested by: Ciara (27 May, '20) Upvoted: 22 Jun, '21 Comments: 0
Under consideration Delivery

Base weight for small parcels.

I would like the system to allow me to add a base weight to orders. I know that I can put individual weights for each product however if a customer orders 10 items ...
Suggested by: Keith Birch (15 Jul, '20) Upvoted: 24 Mar, '21 Comments: 2
Done Delivery

Location Restrictions - Fix postcode templates

The templates for postcode zones are very incomplete, which means you cant accurately filter where delivery options should be offered. Even if you use the "disallow" ...
Suggested by: Damian (26 Sept, '21) Upvoted: 25 Nov, '21 Comments: 1
Under consideration Delivery

Add APC Overnight to the pull down option on the distached emial notification

Add the tracking link and APC to the pull down box in the dispatch informationemail options.
Suggested by: Gavin Murphy (03 Nov, '20) Upvoted: 02 Mar, '23 Comments: 1
Under consideration Delivery Integrations

Postage charges rethink

On eBay, like our website, where we charge basic free postage, that charge is free for however many items a buyer buys. But if they choose a postage upgrade say ...
Suggested by: Gary (13 Nov, '18) Upvoted: 19 May, '20 Comments: 1
Not planned Delivery

Despatch Bay Pro Integration

This is by far the fastest postal integration available
Suggested by: Justin (24 Sept, '19) Upvoted: 01 Nov, '21 Comments: 0
Not planned Delivery Integrations

EORI Number for international shipping. This is the law now.

This is not a suggestion, this is now required by law. Brexit January 2021. This number is required for shipping. It is not possible to Ship internationally without ...
Suggested by: Hannah Bradshaw (14 May, '21) Upvoted: 21 Feb, '22 Comments: 3
Under consideration Delivery

Different delivery methods for variants

For instance, if you were selling tiles and your variants were size, the bigger size may cost more to ship. We need to be able to allow Merchants to choose a delivery ...
Suggested by: Michael Brownlee (15 Mar, '22) Upvoted: 22 Mar, '22 Comments: 2
Under consideration Delivery

Post code restrictions for payment methods (like locals can choose cash on delivery)

much like you can restrict certain delivery methods by postcode. It would be useful to restrict certain payment methods by postcode (allowing for cash on delivery to ...
Suggested by: Danny (14 Nov, '19) Upvoted: 10 Feb, '21 Comments: 2
Under consideration Delivery

Set postage cost by category and/or sub-categories

It would be much easier if we had an option to set postage cost by category and/or sub-categories.
Suggested by: Jon (29 Apr, '19) Upvoted: 19 May, '20 Comments: 2
Under consideration Delivery

Disabled delivery methods automatically enabled on new products

For delivery methods disabled for all products (except a select few) not to be automatically enabled when adding a new product to the website.
Suggested by: Katie (26 Jan, '23) Upvoted: 09 May, '23 Comments: 0
Under consideration Delivery

Option to Pre-pay customs charges

Would it be a good idea to give potential customers and indication of the custom charges for their country. Or is there a way for them to opt into pre-paying customs ...
Suggested by: Jonathan (26 Jun, '23) Upvoted: 07 Jul, '23 Comments: 0
Under consideration Delivery

Add Parcel Monkey to Courier Options in drop down options on tracking page

Shipping is super expensive now and we have been using Parcel Monkey a lot and its saving us money. Please could you add Parcel Monkey as a 'Delivery Company' on ...
Suggested by: Nicky Hartley (29 Jul, '21) Upvoted: 07 Jan, '22 Comments: 0
Under consideration Delivery Integrations

Allow multiple delivery options

So customers can purchase multiple products which require different delivery options such as courier for one item and postage for another
Suggested by: Nick Bourne (30 Oct, '18) Upvoted: 15 Feb, '22 Comments: 0
Under consideration Delivery

Delivery charge to customers postcode (per mile)

A delivery charge that works the total delivery from the user's own postcode (that can be set) to the customers postcode with an option to set how much per mile you ...
Suggested by: Chris (14 Nov, '18) Upvoted: 09 Jul, '19 Comments: 1
Under consideration Delivery

Add a field in Delivery Methods for a percentage Fuel surcharge

We use UPS and ship all over the world. Every week the percentage fuel surcharge is reviewed and the extra charge is added to every shipment. It is called Fuel ...
Suggested by: Mark Franich (01 Feb, '22) Upvoted: 08 Feb, '22 Comments: 0
Under consideration Delivery

Integration with Royal Mail - limit the characters in each Name and Address field

Please would it be possible to limit the characters in each Name and Address field to 30 characters within EKM to allow the integration into Royal Mail. We are ...
Suggested by: Jill Henry (10 Jun, '21) Upvoted: 03 Sept, '21 Comments: 0
Under consideration Delivery Integrations

Upfront display of location based shipping estimate to increase overseas sales

This would make overseas buyers MUCH more likely to order. Can be based on IP or even easier, just select a flag next to the price choosing country location. ...
Suggested by: Nick (12 Dec, '19) Upvoted: 04 Mar, '20 Comments: 0
Under consideration Delivery

Category Specific Delivery Methods/Size Based Delivery Royal Mail Large Letter v Small Parcel Prices

On 21 August 2006 Royal Mail Royal Mail introduced size based postage costs. Category specific delivery costs would make more sense. A 250g large letter is ...
Suggested by: Jonathan Limbert (29 Jul, '22) Upvoted: 09 Aug, '22 Comments: 3
Not planned Delivery

Delivery Methods Based On Store Radius

The ability to hide and show delivery methods depending on store radius. This would local delivery and collection from store to only be applicable to customers who ...
Suggested by: Michael Brownlee (31 Jul, '19) Upvoted: 17 Aug, '19 Comments: 2
Under consideration Delivery

Ability to add additional costs to shipping when multiple items are purchased

In shipping settings we can only set up additional costs by weight or price. It would be useful to be able to set it up by number of products too ie add £2 per ...
Suggested by: Nicky (18 Jun, '19) Upvoted: 28 Jun, '19 Comments: 2
Under consideration Delivery

Ability to change the free delivery method price text

It would be a great help if we could have an amendable text box in a free delivery method that allowed for a message such as "price depends on weight and size and ...
Suggested by: Donna Blackman (13 Jan) Upvoted: 18 Jan Comments: 1
Not planned Delivery

Delivery Methods, mass disable a delivery method

I feel it would be beneficial for a lot of people if there was an option to disable a delivery method for all products within the backend without having to use ...
Suggested by: Shane Dixon (20 Jan, '19) Upvoted: 07 Aug, '19 Comments: 1
Under consideration Delivery

Product Specific Delivery

Say for instance you had a lawnmower & a battery and wanted to set up a delivery method for when these products are purchased together - there is no current way to do ...
Suggested by: Michael Brownlee (31 Jan, '22) Upvoted: 01 Feb, '22 Comments: 0
Under consideration Delivery New Functionality

Including DPD Ireland in the Courier Selection on Order Dispatch

I'm wondering if you can have a look at something for us. When marking an order 'Dispatched' we are first given an option to send an email. On clicking Send, we are ...
Suggested by: Paul Hickey (29 Sept, '21) Upvoted: 05 Oct, '21 Comments: 0
Under consideration Delivery Integrations

FEDEX / TNT Integration

We spend so much time entering customer delivery info into Fedex and so was wondering if its possible to integrate so we don't have to?
Suggested by: Glenn (11 Aug, '20) Upvoted: 11 Aug, '20 Comments: 0
Not planned Delivery Integrations

Alternative postage costs entry

Please provide the ability to enter absolute costs for weight ranges, in addition to the existing method. Let users choose which method they prefer. 0 - 0.1 kg => ...
Suggested by: Ray Mckaig (26 Apr, '20) Upvoted: 01 Jun, '23 Comments: 0
Under consideration Delivery

Additional postage charges

Where you have added an additional postage cost - if you add multiple quantities, it will apply the additional postage cost the same amount of times - can this be ...
Suggested by: Andy Brown (13 Jun, '19) Upvoted: 07 Aug, '19 Comments: 0
Under consideration Delivery

VAT on carriage confirmation

currently the order confirmations dont show VAT on the carriage so i have hadf a number of customers call to complain about being overcharged as the total for the ...
Suggested by: Daniel Henderson (12 Jul, '21) Upvoted: 12 Jul, '21 Comments: 1
Not planned Delivery