Ability to Respond to Customers' Feedback

43 votes

I think the ability to reply to a customer's feedback would be a useful addition, particularly to those of us in the handmade crafts sectors. It would show that their experience & feedback really is important knowing that they're valued by us, with the possibility of future sales.

Done Features Suggested by: Lynne (07 Dec, '18) • Upvoted: 04 Dec, '23 • Comments: 8

Comments: 8

19 May, '20
Mark Lane
very useful
22 Jul, '21
Matt Birch Merged
Adding the capability for the shop owner to respond to a customer review on site.
27 Jul, '21
Eve Bolan Admin
"Addition of Review response from shop owner to Customer Reviews." (suggested by Matt Birch on 2021-07-22), including upvotes (2) and comments (0), was merged into this suggestion.
10 Jan, '22
Paul Westwell Merged
It would be great if we could reply to product reviews. This could be useful to provide answers or support to customer's questions and comments after using the product, which would be useful to other customers before and after purchase. Also to provide (polite and professional) explanations if someone leaves a poor review.
11 Jan, '22
Eve Bolan Admin
"Ability to reply to product reviews" (suggested by Paul Westwell on 2022-01-10), including upvotes (2) and comments (0), was merged into this suggestion.
10 May, '22
Chris
Also, while you're at it, can you add a feature to display the number of reviews and overall score for the reviews, like you can have with Trustpilot.
11 May, '22
Jezza R
C'mon this is taking far too long to implement, should be a basic offering on any 2022 web store.
04 Dec, '23
Eve Bolan Admin
You can respond to Customer Reviews by following the steps here: https://support.ekm.com/support/solutions/articles/44000856388 :)