Add auto-email to ask for review of products

13 votes

It would be very useful if there was an email we could send asking for product reviews and that linked the product pages of the items ordered to make it easy. This could be sent from the order update menu after products have shipped.

Done Settings Suggested by: Neil Molloy (15 Jan, '19) • Upvoted: 08 Feb, '22 • Comments: 3

Comments: 3

24 Apr, '20
Tom Merged
It would be handy to be able to ask customers via email (from the orders page or automatically) to review the specific products they have ordered on our website. We have a nice new customer reviews page but unfortunately not a lot of customers think to come back to review products without being sent a request to do so.

I thought this may conflict with the new GDPR rules but have checked and review emails are considered service messages and not marketing so it's allowed. :)
29 Jun, '20
Eve Bolan Admin
"Templates or email EKM tag to a ask customers to review products they purchased" (suggested by Tom on 2020-04-24), including upvotes (1) and comments (0), was merged into this suggestion.
05 Dec, '23
Eve Bolan Admin
This can be achieved by using the Customer Reviews feature: https://support.ekm.com/support/solutions/articles/44000856388 :)