Suggestions for improving EKM.

Preview / Publish Mode (aka publish test shop)

So you could preview your shop and then when you are ready to publish your changes you simply press a button! No more copy and pasting from the test shop.
Suggested by: Antony (23 Oct, '18) Upvoted: 23 Jan Comments: 16
Planned Settings

Add-on Sales, Upsales & Extras

I think we should have an option where when the customer buys a product they have an option to buy add-on products and related products. I also think this should ...
Suggested by: Sarah (20 Dec, '18) Upvoted: 19 Oct, '22 Comments: 14
Under consideration Settings

Changing 'Out of Stock' status on a product

For products which are ordered in or made to order, instead of Out of Stock could be edited to suit. e.g. Lead Time 2-3 days, Made to Order, Dispatched in 3-5 days.
Suggested by: Millie (18 Oct, '18) Upvoted: 12 Dec, '22 Comments: 12
Under consideration Settings

MOQ - Minimum Order Quantity on a product.

A product option that enforces a minimum order purchase (i.e. minimum order quantity of 3 - if a customer tried to order 2 an error modal would appear advising to add ...
Suggested by: Rebecca Waite (05 Mar, '19) Upvoted: 01 Aug, '22 Comments: 16
Under consideration Settings

Limit products

Limit products individually rather than limit the whole basket
Suggested by: Andy Brown (13 Jun, '19) Upvoted: 06 Oct, '22 Comments: 15
Under consideration Settings

Stock Control for individual items not all

Stock control for individual items would be great, please. I imagine there are others on here like ourselves, who, should they sell out, can easily restock with an ...
Suggested by: Jenna Goodwin (17 May, '20) Upvoted: 28 Sept, '22 Comments: 2
Planned Settings

Cart Flow Pop-up to increase individual spend

It would be good if we had a pop-up that compared the existing Delivery Methods to the customer's cart and was able to calculate how much more they had to spend to ...
Suggested by: Eve Bolan (10 Nov, '21) Upvoted: 05 Jul, '22 Comments: 4
Planned Settings

Auto Send Monthly EKM Invoices

Monthly EKM Invoice Is Sent To Requested Email Address Automatically (Rather Than Manually Checking To See If It Is Available)
Suggested by: SecureFix Direct (07 Mar, '19) Upvoted: 23 Feb, '22 Comments: 7
Under consideration Settings

Check for more than one of a product added to cart

Optional check - confirm if customers really want more than one of an item when they add it to their cart. Frequently getting customers who add two or more items ...
Suggested by: Steve Irwin Stamps (27 Nov, '18) Upvoted: 28 Aug, '20 Comments: 4
Under consideration Settings

The ability to set a different stock warning level on individual Products

Currently, the low stock level warning on the Stock Control page applies to all Products within the shop. This request is for the functionality that would allow ...
Suggested by: Eve Bolan (11 Oct, '18) Upvoted: 09 Jun, '22 Comments: 7
Under consideration Settings

Auditing History

This was a suggestion that came up from some of the usability sessions. There should be a page within settings that shows the auditing history of a shop. This page ...
Suggested by: Michael Brownlee (03 May, '19) Upvoted: 13 Sept, '21 Comments: 7
Under consideration Settings

For order status updates to be editable in email editor

The most valuable email we send out is an order status update, this is the email the customer is most likely to open. Therefore these emails should be editable in the ...
Suggested by: Tom (22 May, '20) Upvoted: 08 Jan, '21 Comments: 4
Under consideration Settings

Test Send for Outgoing Emails

Currently on the Outgoing Emails page within the back end of the EKM online shop platform, you can customise Outgoing Emails, but these do not have a Test Send ...
Suggested by: Eve Bolan (11 Oct, '18) Upvoted: 13 Jan, '22 Comments: 3
Under consideration Settings

Regular cache clearance

Would it be possible to find an automated way to clear the cache on our/any ekm website to ensure the site speed is as efficient as possible. Delays in discovering ...
Suggested by: Kennedy Chadwick (07 Apr, '21) Upvoted: 16 Dec, '22 Comments: 0
Under consideration Settings

Improvements to Email Notifications - Anti SPAM

EKM should send Webform emails from a different email, so rest of the legitimate notification can be whitelisted more easily. Email filter rules are easier to apply ...
Suggested by: Doug (14 Jul, '21) Upvoted: 19 Jan, '22 Comments: 0
Under consideration Settings Theme

Cart Saver Enhancement

When at the checkout if the mouse is moved as if to close the screen, display a pop up saying "You have left something in your cart." "Would you like us to send you ...
Suggested by: Paul R (12 Feb, '20) Upvoted: 19 Feb, '21 Comments: 0
Under consideration Settings

Add auto-email to ask for review of products

It would be very useful if there was an email we could send asking for product reviews and that linked the product pages of the items ordered to make it easy. This ...
Suggested by: Neil Molloy (15 Jan, '19) Upvoted: 08 Feb, '22 Comments: 2
Under consideration Settings

make it impossible for stock to enter a minus situation,

please make it possible for my stock to enter a minus situation , in other words , if I have run out of stock make it impossible for anyone to buy once it hits Zero stock
Suggested by: shane russell varey (12 Jan, '19) Upvoted: 30 Apr, '22 Comments: 2
Under consideration Settings

Add delays to when emails should be sent out

A suggestion from a customer in regards to his transactional emails that are sent. He would like the ability to adjust the journey in which emails are sent out and ...
Suggested by: Michael Brownlee (12 Feb, '21) Upvoted: 27 Feb, '22 Comments: 1
Under consideration Settings

Additional stock availability options

Currently we have the option for In stock and Out of stock based on the level of stock. We rely heavily on sales of pre order items and items which are out of stock ...
Suggested by: Jonathon Wright (10 Sept, '19) Upvoted: 30 Apr, '22 Comments: 1
Under consideration Settings

ability to add an E.T.A date on out of stock products

Suggested by: Kelly Donaldson (24 Oct, '18) Upvoted: 13 Oct, '22 Comments: 0
Under consideration Settings

Live Stock Updates

Live stock within orders and customer baskets. We have problems where 2 customers can checkout the same product when only 1 is available. Could the cart be updated ...
Suggested by: Millie (21 Nov, '18) Upvoted: 06 Jan, '21 Comments: 1
Under consideration Settings

Can we implement an 'Always in Stock' option as part of the stock system.

Instead of letting shop owners enter huge numbers as a stock value when they have products that will never go out of stock. Can we have an option so that the shop ...
Suggested by: Michael Brownlee (08 Oct, '19) Upvoted: 30 Apr, '22 Comments: 3
Under consideration Settings

"Display Out Of Stock Products" - Overide

Whilst option across the board to "Display Out Of Stock Products" is Enabled. And also a Message can be displayed. Very useful would be to "overide" individual ...
Suggested by: Doug (09 Dec, '20) Upvoted: 30 Apr, '22 Comments: 1
Under consideration Settings

Include picture into email templates

Would it be possible to enhance the email templates so a mini picture of the product customers have ordered is in the email? This is quite a common creature when I ...
Suggested by: Andy Plumb (26 Mar, '20) Upvoted: 01 Feb, '21 Comments: 1
Done Settings

Improvements to Email Templates -"Test" Email template Button

We cannot see what email content is being sent to customer without trying on Live site. This is bad practice. Even using Test Websites, one cannot create orders, ...
Suggested by: Doug (11 Jan, '22) Upvoted: 19 Oct, '22 Comments: 0
Planned Settings

Improved order status email templates

Create some better order status email templates which are more visually appealing and fit in with the stores theme.
Suggested by: Jon Willison (21 Dec, '20) Upvoted: 04 Mar, '21 Comments: 0
Done Settings

Turn off order received emails.

Would it be possible to have it so shop owners can turn off order placed emails, or allow them to sent the emails to a separate address as stock level and enquiry ...
Suggested by: danny (29 Apr, '20) Upvoted: 29 Mar, '21 Comments: 2
Under consideration Settings

Ability to share cart publicly, both by shop owners and customers.

"Shared Cart" functionality, that would allow a customer to add their products to a cart and then share a link to their cart with another person to continue to order. ...
Suggested by: Katherine (02 Nov, '18) Upvoted: 15 Dec, '20 Comments: 2
Under consideration Settings

Improvements To Stock Control - Allow Purchase Out of Stock Items - Product variable not Store wide

"Allow Purchase" For Out of stock is needed when making items " made to order "( as they are not normally stocked! ) But by ticking this box,, ( Features, Stock ...
Suggested by: Doug (15 Oct, '21) Upvoted: 30 Apr, '22 Comments: 1
Under consideration Settings

Advanced Stock control

add the option to have bundle products made of more than one SKU. We sell toy soldiers - you can buy a unit of crossbow men and a until of swordsmen - you can also ...
Suggested by: jamie loft (09 Aug, '19) Upvoted: 20 Nov, '20 Comments: 1
Under consideration Settings

Stock Control - Able to add extra infomation

At the moment we have In Stock What I need is a few more options : 5 Days Delivery 10 Days Delivery 5 Weeks Delivery To Be Hand Made For You ...
Suggested by: Alan (24 Jan, '20) Upvoted: 11 Jul, '22 Comments: 0
Under consideration Settings

Allow File Uploads on Forms

Please allow an option to let the user to upload multiple files on a contact form with restrictions for images, pdf, office type files.
Suggested by: Chris (22 Jan, '19) Upvoted: 08 Jun, '22 Comments: 0
Under consideration Settings

Improvements to "Order Placed Email" Template to fix missing comminication content.

EKM Changed email template set up without notifying of removal of content under customer communications for the "Order Placed Email" sent. Typically T&Cs are sent ...
Suggested by: Doug (02 Sept, '21) Upvoted: 24 Sept, '21 Comments: 0
Under consideration Settings

Improvements to Emails to Customers / Templates

Presently unlike all other event emails there is no TEMPLATE for the "Send Customer Email" for ad-hoc emails ( in customer section) . So have to manually a paste a ...
Suggested by: Doug (05 May, '21) Upvoted: 02 Sept, '21 Comments: 0
Under consideration Settings

Low stock warning emails

When I get a low stock warning email it very kindly sends me a link to that product. However, the link is to the live shop rather than the back end, which renders it ...
Suggested by: Heather (05 Aug, '20) Upvoted: 01 Feb, '21 Comments: 0
Under consideration Settings

Fixed Currency

Instead of using a currency converter like XE.com, it would be great to have the option of having 2+ fixed currency rates, as inputted by the store owner, as we have ...
Suggested by: Matthew (06 Jun, '19) Upvoted: 30 Jul, '19 Comments: 4
Under consideration Settings

More advance editor for order progress emails

The best sales email tool we have is order Statius updates email as they have a higher % open than direct marketing emails. The EKM email tool for marketing emails ...
Suggested by: Tom (11 May, '21) Upvoted: 18 May, '21 Comments: 1
Under consideration Settings

Start week on a Sunday

Ability to adjust the calendar to start the week on a Sunday, not a Monday Because I am old, My retail week always ends on a Saturday, so the start of my week ...
Suggested by: Alan (03 Jan, '21) Upvoted: 04 Mar, '21 Comments: 1
Under consideration Settings

Ability To Stop Taking Orders After A Certain Time

To have the ability to stop taking orders after a certain time of the day. This could be used for takeaway shops, florists etc.
Suggested by: Michael Brownlee (23 Apr, '19) Upvoted: 20 May, '19 Comments: 1
Under consideration Settings

Make the discount code visible on shop owner emails

Create a tag so shop owners can monitor the use of discount codes and see live what campaigns are working and bringing in orders via the shop owner emails
Suggested by: Rebecca Waite (21 Jan, '21) Upvoted: 25 Feb, '21 Comments: 0
Under consideration Settings

out of stock plugin

adding a plugin of sorts to show all product that are out of stock completely in all variants only and a hide/ show feature or delete to managing product more efficiently
Suggested by: Maria (01 Dec, '20) Upvoted: 17 Jun, '21 Comments: 0
Under consideration Settings

Implement multi-factor authentication

The dashboard login page is only accessible via password, which makes it vulnerable to password guessing and credential stuffing attacks. EKM should give their ...
Suggested by: Raf (08 Nov, '19) Upvoted: 28 Sept, '22 Comments: 0
Under consideration Settings

Configure Outgoing Email to Different Email Addresses

Problem: EKM shop settings only allow a single email address to be entered for all outgoing email to be sent to (for the shop owner) and show as being sent from (for ...
Suggested by: Kiron Berrill (03 Sept, '19) Upvoted: 20 Jun, '22 Comments: 0
Under consideration Settings

Low Stock Email Change

Having a separate email for the lock stock warning messages, for example, if you're using a supplier or a warehouse then you can notify them quicker.
Suggested by: Felix (19 May, '22) Upvoted: 05 Jul, '22 Comments: 2
Under consideration Settings

Improvements to Data Retention and Deletion Visibility of Backups - GDPR Compliance

Have on shop backend, information viewable as to when last Backup has occured e.g.: Your Server XX was Backed-up at 02.32Hrs Tuesday 22/6/2021 This will allow ...
Suggested by: Doug (22 Jun, '21) Upvoted: 13 Aug, '22 Comments: 1
Under consideration Settings

TAX (VAT) display issue. And a problem if VAT rates ever change

I have products added to my site and have checked the 'Products include tax' dropdown. This is because if you use 'price excludes VAT' option you get this when you ...
Suggested by: Chris (15 Sept, '20) Upvoted: 18 Jul, '22 Comments: 1
Under consideration Settings

Account Number Displayed next to Support PIN to save time on every Support Call

Display the Account Number next to Support PIN so on Dashboard so when call in do not have to click one Top left to find it on every call, may shorten calls for ...
Suggested by: Doug (05 Aug, '20) Upvoted: 30 Apr, '22 Comments: 1
Under consideration Settings

Reserving Products

We would like to see the functionality that would enable customers to reserve a Product within their Cart for a period of 5-10 minutes. Currently, if 2 customers add ...
Suggested by: Eve Bolan (11 Oct, '18) Upvoted: 08 Feb, '21 Comments: 1
Under consideration Settings

Make Email Templates display in alphabetical order

Custom email templates in the outgoing messages section are currently displayed chronologically. This can make it difficult to quickly find and use the template you ...
Suggested by: Nicola Hartley (24 Aug, '22) Upvoted: 01 Sept, '22 Comments: 0
Under consideration Settings