Our customers made these suggestions for improving EKM. Suggestions for improving EKM.
Preview / Publish Mode (aka publish test shop)
So you could preview your shop and then when you are ready to publish your changes you simply press a button!
No more copy and pasting from the test shop.
Add-on Sales, Upsales & Extras
I think we should have an option where when the customer buys a product they have an option to buy add-on products and related products.
I also think this should ...
Changing 'Out of Stock' status on a product
For products which are ordered in or made to order, instead of Out of Stock could be edited to suit.
e.g. Lead Time 2-3 days, Made to Order, Dispatched in 3-5 days.
MOQ - Minimum Order Quantity on a product.
A product option that enforces a minimum order purchase (i.e. minimum order quantity of 3 - if a customer tried to order 2 an error modal would appear advising to add ...
EU VAT changes
The specifics for VAT settings with the EU going forward from the 1st of July is that any business sending anything to the EU will need to register for VAT in one EU ...
Limit products
Limit products individually rather than limit the whole basket
Stock Control for individual items not all
Stock control for individual items would be great, please. I imagine there are others on here like ourselves, who, should they sell out, can easily restock with an ...
Cart Flow Pop-up to increase individual spend
It would be good if we had a pop-up that compared the existing Delivery Methods to the customer's cart and was able to calculate how much more they had to spend to ...
Auto Send Monthly EKM Invoices
Monthly EKM Invoice Is Sent To Requested Email Address Automatically (Rather Than Manually Checking To See If It Is Available)
Check for more than one of a product added to cart
Optional check - confirm if customers really want more than one of an item when they add it to their cart.
Frequently getting customers who add two or more items ...
The ability to set a different stock warning level on individual Products
Currently, the low stock level warning on the Stock Control page applies to all Products within the shop. This request is for the functionality that would allow ...
Auditing History
This was a suggestion that came up from some of the usability sessions. There should be a page within settings that shows the auditing history of a shop. This page ...
For order status updates to be editable in email editor
The most valuable email we send out is an order status update, this is the email the customer is most likely to open. Therefore these emails should be editable in the ...
Improvements to Email Notifications - Anti SPAM
EKM should send Webform emails from a different email, so rest of the legitimate notification can be whitelisted more easily. Email filter rules are easier to apply ...
Test Send for Outgoing Emails
Currently on the Outgoing Emails page within the back end of the EKM online shop platform, you can customise Outgoing Emails, but these do not have a Test Send ...
Regular cache clearance
Would it be possible to find an automated way to clear the cache on our/any ekm website to ensure the site speed is as efficient as possible.
Delays in discovering ...
Cart Saver Enhancement
When at the checkout if the mouse is moved as if to close the screen, display a pop up saying "You have left something in your cart." "Would you like us to send you ...
Add auto-email to ask for review of products
It would be very useful if there was an email we could send asking for product reviews and that linked the product pages of the items ordered to make it easy. This ...
make it impossible for stock to enter a minus situation,
please make it possible for my stock to enter a minus situation , in other words , if I have run out of stock make it impossible for anyone to buy once it hits Zero stock
Add delays to when emails should be sent out
A suggestion from a customer in regards to his transactional emails that are sent. He would like the ability to adjust the journey in which emails are sent out and ...
Additional stock availability options
Currently we have the option for In stock and Out of stock based on the level of stock.
We rely heavily on sales of pre order items and items which are out of stock ...
Ability to share cart publicly, both by shop owners and customers.
"Shared Cart" functionality, that would allow a customer to add their products to a cart and then share a link to their cart with another person to continue to order. ...
Live Stock Updates
Live stock within orders and customer baskets.
We have problems where 2 customers can checkout the same product when only 1 is available. Could the cart be updated ...
Can we implement an 'Always in Stock' option as part of the stock system.
Instead of letting shop owners enter huge numbers as a stock value when they have products that will never go out of stock. Can we have an option so that the shop ...
Product Purchase Limitation - The ability to reserve a specific amount of items per address.
Currently, a shop that sells limited edition items is attempting to limit these to one per household, but the system allows customers to purchase multiples at a time ...
"Display Out Of Stock Products" - Overide
Whilst option across the board to "Display Out Of Stock Products" is Enabled. And also a Message can be displayed.
Very useful would be to "overide" individual ...
Include picture into email templates
Would it be possible to enhance the email templates so a mini picture of the product customers have ordered is in the email? This is quite a common creature when I ...
Improvements to Email Templates -"Test" Email template Button
We cannot see what email content is being sent to customer without trying on Live site. This is bad practice.
Even using Test Websites, one cannot create orders, ...
Improved order status email templates
Create some better order status email templates which are more visually appealing and fit in with the stores theme.
Turn off order received emails.
Would it be possible to have it so shop owners can turn off order placed emails, or allow them to sent the emails to a separate address as stock level and enquiry ...
Improvements To Stock Control - Allow Purchase Out of Stock Items - Product variable not Store wide
"Allow Purchase" For Out of stock is needed when making items " made to order "( as they are not normally stocked! ) But by ticking this box,, ( Features, Stock ...
Advanced Stock control
add the option to have bundle products made of more than one SKU. We sell toy soldiers - you can buy a unit of crossbow men and a until of swordsmen - you can also ...
Stock Control - Able to add extra infomation
At the moment we have
In Stock
What I need is a few more options :
5 Days Delivery
10 Days Delivery
5 Weeks Delivery To Be Hand Made For You ...
Allow File Uploads on Forms
Please allow an option to let the user to upload multiple files on a contact form with restrictions for images, pdf, office type files.
Improvements to "Order Placed Email" Template to fix missing comminication content.
EKM Changed email template set up without notifying of removal of content under customer communications for the "Order Placed Email" sent. Typically T&Cs are sent ...
More advance editor for order progress emails
The best sales email tool we have is order Statius updates email as they have a higher % open than direct marketing emails. The EKM email tool for marketing emails ...
Improvements to Emails to Customers / Templates
Presently unlike all other event emails there is no TEMPLATE for the "Send Customer Email" for ad-hoc emails ( in customer section) . So have to manually a paste a ...
Low stock warning emails
When I get a low stock warning email it very kindly sends me a link to that product. However, the link is to the live shop rather than the back end, which renders it ...
Order View - Daily & Weekly
I have been a customer for EKM for almost 10 years now. One of the frustations I have had during this time is the order view.
Depending on the number of orders ...
Fixed Currency
Instead of using a currency converter like XE.com, it would be great to have the option of having 2+ fixed currency rates, as inputted by the store owner, as we have ...
Start week on a Sunday
Ability to adjust the calendar to start the week on a Sunday, not a Monday
Because I am old,
My retail week always ends on a Saturday, so the start of my week ...
TAX (VAT) display issue. And a problem if VAT rates ever change
I have products added to my site and have checked the 'Products include tax' dropdown.
This is because if you use 'price excludes VAT' option you get this when you ...
Ability To Stop Taking Orders After A Certain Time
To have the ability to stop taking orders after a certain time of the day. This could be used for takeaway shops, florists etc.
Make the discount code visible on shop owner emails
Create a tag so shop owners can monitor the use of discount codes and see live what campaigns are working and bringing in orders via the shop owner emails
out of stock plugin
adding a plugin of sorts to show all product that are out of stock completely in all variants only and a hide/ show feature or delete to managing product more efficiently
Multi-currency display (without VAT) to increase overseas sales
This would make overseas buyers 10x more likely to order - many don't realise they are seeing prices at 20% more than reality. Can be based on IP or even easier, just ...
Configure Outgoing Email to Different Email Addresses
Problem:
EKM shop settings only allow a single email address to be entered for all outgoing email to be sent to (for the shop owner) and show as being sent from (for ...
Low Stock Email Change
Having a separate email for the lock stock warning messages, for example, if you're using a supplier or a warehouse then you can notify them quicker.
Improvements to Data Retention and Deletion Visibility of Backups - GDPR Compliance
Have on shop backend, information viewable as to when last Backup has occured e.g.: Your Server XX was Backed-up at 02.32Hrs Tuesday 22/6/2021
This will allow ...