Delivery Option Default
The default option on delivery method is the cheapest option, and apparently I can't change this. On my site this means the default option is 'collect & pay' so invariably customers have chosen this when they really want their order sent. I would like to set my own default in delivery methods ( in my case standard delivery), and customers who want to collect can choose this option if they so wish, thanks
Comments: 8
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08 Apr, '19
AnnaI agree! I have to set a higher collection price than delivery charge so that it doesn't automatically default to collection.
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05 Jun, '19
LaraWe agree too! I think anyone with a physical shop will have exactly the same problem. Please let us decide our default delivery method.
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06 Aug, '19
DarrenI agree some settings need adjusting for more control, however the delivery rules need a major overhaul
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12 Mar, '20
Rebecca WaiteYou can control this if you have the delivery widget activated via Settings > Cart
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17 Mar, '20
SteveAgree, don't like the option of changing the Cart Setting to Estimate.
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18 Aug, '21
LeonThis is definitely something we need, we have a Collection option for the events we attend and I'm getting loads of orders through with Collection rather than Standard, because the site has automatically chosen the cheapest option.
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19 Oct, '21
Nick Hazle MergedPresently the EKM system automatically selects the cheapest delivery method for the customer.
We wanted to apply a 10% discount for collection, but when the alternative is Free Delivery, it automatically sets all buyers to collection until they select delivery later in the checkout. This effectively leaves our buyers feeling like they're charged 10% extra for delivery.
If we were to be able to select Free Delivery method as the default, the offer would work as intended. -
26 Oct, '21
Eve Bolan Admin"Default Delivery method" (suggested by Nick Hazle on 2021-10-19), including upvotes (2) and comments (0), was merged into this suggestion.