Configure Outgoing Email to Different Email Addresses

5 votes

Problem:
EKM shop settings only allow a single email address to be entered for all outgoing email to be sent to (for the shop owner) and show as being sent from (for the customer).

User Story:
Send out going email to different teams / individuals based on the type of email being sent and for the email to the customer to also show as being from that same email address.

Example:
- email generated from the contact for sent to/from support@yourdomain
- email generated from new orders sent to/from sales@yourdomain
- emails generated from order updates sent to/from info@yourdomain

Benefits:
- Enables EKM shops to have more finite control over where emails are sent and reduce time spent redirecting email to the correct teams or individuals.
- Enables shops with a single email address on their domain to make use of email alias to automate organising and prioritising email saving time.
- Appear more professional to customers.

Done Settings Suggested by: Kiron Berrill Upvoted: 20 Jun, '22 Comments: 0

Comments: 0