Royal Mail Tracking Numbers and ability to send emails on dispatch

79 votes

Please could you return the tracking numbers when Royal Mail sends you the "dispatched" info via the API, and then make it a feature to be able to send automatic dispatch emails with it on? The process is almost there, this would take the remaining manual work away from us, which is invaluable at e.g. Christmas

Not planned Delivery Integrations Suggested by: Rachel Fairhurst (20 Dec, '19) • Upvoted: 15 Dec, '23 • Comments: 7

Comments: 7

19 Apr, '20
Paul
This works with Click and Drop on our eBay account, so no reason why this couldn't be implimented on EKM. When the parcels are manifested, eBay is updated with the tracking, marked as dispatched and customer notified. It would save lots of time and provides the best level of customer service. This links in with suggestions https://ekmcom.featureupvote.com/suggestions/40224/tracking-number-field and https://ekmcom.featureupvote.com/suggestions/20343/tracking-numbers-for-customers-to-see-on-their-
15 Jul, '20
Simon Hessey
This is a pretty fundamental requirement and works with a number of other providers including Amazon & ebay. The current process is very labour intensive
02 Dec, '20
Leigh
PITA to have to manually enter every tracking no - as mentioned before, it works well with eBay so any reason why we can't have it on EKM?
10 Mar, '21
Richard Page
This would be an excellent feature, EKM. I'd go as far as saying it's probably fundamental in ecommerce to send the customer their tracking number from Royal Mail :)
16 Mar, '21
Eve Bolan Admin
As this integration has been built and is managed by Royal Mail, you need to click here: https://clickanddrop.uservoice.com/forums/399930-general/suggestions/42815612-ekm-integration-ekm-have-updated-their-platform?fbclid=IwAR3SfXNis4fZsnGlEWbednL6yZHok_nnXLwaf38oxxoWxRDm4FUka-lR6pI and upvote and comment on their board that you would like to see their integration improved. :)
19 Jul, '21
Paul Westwell
This is partly working, but not the email part. To get this working, please vote on Royal Mail Click and Drop suggestions: https://clickanddrop.uservoice.com/forums/399930-general/suggestions/43783038-send-dispatched-email-through-ekm-integration-by-p
11 May, '22
David Tozer
I live in Canada & use Canada Post.
Not integrated like Royal Mail.
Lot more work on my part toadd Canada Post to shop.