Royal Mail Tracking Numbers and ability to send emails on dispatch

Comments: 6

• 19 Apr, '20
  Paul

  This works with Click and Drop on our eBay account, so no reason why this couldn't be implimented on EKM. When the parcels are manifested, eBay is updated with the tracking, marked as dispatched and customer notified. It would save lots of time and provides the best level of customer service. This links in with suggestions https://ekmcom.featureupvote.com/suggestions/40224/tracking-number-field and https://ekmcom.featureupvote.com/suggestions/20343/tracking-numbers-for-customers-to-see-on-their-

• 15 Jul, '20
  Simon Hessey

  This is a pretty fundamental requirement and works with a number of other providers including Amazon & ebay. The current process is very labour intensive

• 02 Dec, '20
  Leigh

  PITA to have to manually enter every tracking no - as mentioned before, it works well with eBay so any reason why we can't have it on EKM?

• 10 Mar, '21
  Richard Page

  This would be an excellent feature, EKM. I'd go as far as saying it's probably fundamental in ecommerce to send the customer their tracking number from Royal Mail :)

• 16 Mar, '21
  Eve Bolan Admin

  As this integration has been built and is managed by Royal Mail, you need to click here: https://clickanddrop.uservoice.com/forums/399930-general/suggestions/42815612-ekm-integration-ekm-have-updated-their-platform?fbclid=IwAR3SfXNis4fZsnGlEWbednL6yZHok_nnXLwaf38oxxoWxRDm4FUka-lR6pI and upvote and comment on their board that you would like to see their integration improved. :)

• 19 Jul, '21
  Paul Westwell

  This is partly working, but not the email part. To get this working, please vote on Royal Mail Click and Drop suggestions: https://clickanddrop.uservoice.com/forums/399930-general/suggestions/43783038-send-dispatched-email-through-ekm-integration-by-p