Virtual queuing system

2 votes

Having a virtual queuing system that would kick in during periods of excpetional busy periods would help stop sites from crashing and prevent lost sales

Under consideration Miscellaneous Suggested by: Garry (15 Apr, '20) • Upvoted: 08 Apr, '21 • Comments: 2

Comments: 2

21 Apr, '20
Tom
Completely agree! The amount of "server issues" we have encountered at the moment is ridiculous. Some of the issues we have faced is Payment problems where EKMs order book statuses aren't updating properly because the payment gateway aren't getting a response from the EKM server as well as extremely slow speeds on our website. EKM don't seem too interested though unfortunately as the attitude they seem to have towards the problem is "Well it's working fine now" even though the problem reoccurs.
29 Apr, '20
Eve Bolan Admin
Hi Tom, if this is something you are experiencing regularly on your EKM online shop, you need to contact the Customer Support Team with examples of when this issue occurs - order numbers before they have been edited would be ideal, as we can view the debug log for each order to identify the root of the issue for you. :)