Our customers made these suggestions for improving EKM. Suggestions for improving EKM.
EKM Marketplace
A directory of EKM online shops where the shop owners could submit their details to be part of. The idea being that once their shops have been built and any ...
Remove the .asp from webpages
This isn't good for Search Engine Optimisation
Link to the Suggestions page to be available from the back-end of your shop
It would be handy if shop owners could easily find a link to the Suggestions page when logged in to their shop, possibly nested from the Help drop down links or the ...
Marketplace Capability
To have multiple sellers with unique logins selling their own products on a single domain, much like Etsy, Amazon, eBay, etc.
Add Customer Forums to your shop
The ability to add a forum to an EKM online shop where customers can have discussions with each other about the Products being sold on the shop.
Landing Pages
Have the ability to add webpages which are not part of the menu. For example having an advert page which will recive traffic from google adverts etc
two step verifaction for logging in to ekm
EKM are behind the times, most logins now are two-step verification increasing security, ie text message or email to verify user login.
Improvement to Customer Support Notices of Issues
Would EKM please improve their customer support notices. If EKM know about a issues then pleae notify us via email.
Latest is loss of images when one edits the ...
Suggestions marked as “Done”
When suggestions are marked as “Done”, it would be good to include a link to the user documentation to see what actually has been done and how to implement it
Mobile friendly way of uploading images, products, editing and restocking current products
At the moment, I find It very hard to do the above without it crashing!! If there could be a way to quickly and efficiently keep the website running from my phone It ...
Customer viewing/Purchasing and Stock amount
i'm requesting 3 things, when a customer looks at an item on some sites it says -
1. 3 people are viewing this product right now
2. The other is customers when ...
For EKM to logout a user after a set amount of inactivity.
If this was a toggle or something that could be adjusted to trigger after X amount of time it would help improve security
Make Offer Option?
Hi. I have a suggestion that may be a good feature.
A 'Make Offer' option.
It's hard to compare prises across the whole internet,, so if a customer had the ...
Be able to add canonical tags to pages
It is currently not possible to add canonical tags to pages.
Best Suggestion on board gets Free EKM service as a prize - Improvements to Encouraging feedback
Marketing Idea - Have a ongoing competition, where the Best suggestion on this board each Week/Month - Gets 1 Week/Month Credit/Free EKM service as a prize :)
Edit URL Slug
The ability to edit the URL Slug or make it so that the product title isn't necessarily the URL. When making bundles ( Packages ) the URL becomes far too long ...
Show what is in the scope of planned suggestions to customers prior to development
Surely it would make sense that when something is planned on the suggestions board customers get to see what is in the scope for that planned suggestion. Otherwise we ...
DOMAIN NAMES YEARLY REGISTRATION DISCOUNTED RATES FOR 2,3,4,5,6,7,8,9,10 YEARS ETC
DISCOUNTING THE COST FOR ADDING MORE YEARS TO DOMAIN REGISTRATIONS LIKE THE OTHER PROVIDERS.
The Chat Bubble should be capable of being closed, relocated or removed
The new chat bubble bottom right on the screen makes using the website very difficult now. I have found it particularly annoying when trying to update via the ...
Add reCAPTCHA v3 as feature
reCAPTCHA v3 by google is a way to protect a whole site from spam and abuse.
Full details here https://www.google.com/recaptcha/intro/v3.html#
URL - make friendly
Currently the URL's are not up to 2020 standards as they all have numbers and dashes. We need to the abilty to have friendly URL's which we can control. Currently I ...
Make EKM back end admin section faster
When using the Admin section of EKM to edit your shop it can be very slow, meaning it takes ages to add anything and to switch from page to page. Improving the speed ...
Domain Names Suggestions
Would EKM consider removing the domain name suggestion area? As far as I can see it add no value to the dashboard area and there must be a more useful feature to ...
Faster answer to website problems.
In my experience I get good service from Tech support but my only issue is that it takes days to get an answer to website problems. If your site has an issue that is ...
Audible 'kerching' alert for New Orders to Phone - like eBay
Hi There, Is there a way to get an audible warning (like eBay kerching orders) when a new order is received? I know I can get an email but I dont often look at the ...
Ability to change user name.
It would be great to be able to change our user names, as we can our password, even if it is just once, when we open a new shop. My original shop has a very logical ...
Competitor Research Feature
A suggestion from Tom @ https://www.bullseyecountrysport.co.uk/
Currently using an app to find competitors who are using the same product SKUs/EAN codes and then ...
Trade in system
So customers can trade in used items
System pages to have unique page titles
Certain pages such as the 404 page, login, basket etc all have the same page title meaning can not see any issues when using Analytics/GTM to isolate these and ...
Feedback
I have made several suggestions over the past year, however there doesn't seem to be any timely review and feedback from EKM. It all comes down to votes. After a ...
Move digital products into customer accounts rather than having a separate login area.
Integrate digital vault into customer accounts so everything is linked and easier for customers to access, also removes the unnecessary need for an email to be sent ...
advanced inventory
I sell the same product under different names in differnet categories . Is there is an option in advanced invertory menager to enable or add option where the ...
DMCA Alternative Regarding Image Theft From A Website
After competitors have been stealing images from my website that take a lot of time to design I am forced to contact them.
To my knowledge, it can damage SEO and ...
Virtual queuing system
Having a virtual queuing system that would kick in during periods of excpetional busy periods would help stop sites from crashing and prevent lost sales
Improvements to suggest.ekm.com for ease of use
Please can we be able to find prior suggestion by a user (if for not all, then just our own).
CDN
With SEO being a major influence online we need the option to add CDN for images/css/js.
Picture Credits
To be able to add text to a photo, or credit beneath it.
I use a lot of photo's that are lent to me by pro photographers/friends. Many of them let me use them in ...
Better Captcha for reducing spam
Instead of using a simple tick box captcha which many bots have no problem in enabling, how about a simple maths question captcha as this would greatly reduce the ...
Add support phone number to PIN screen
When you ask for a support PIN you then have to go and look for the number to call - it makes sense to have the phone number to call on the same pop up as the PIN :-)
Add Tag for Page Url
Can we have a tag for the current page url?
This would be useful for meta tags like og:url etc
More flexible payment options
Could you make more flexible payment options for customers who have shops but need to fix up stores and don't make orders yet. For example, you have dormant mode, for ...
Integrating guides
I do not like your online guides because you start from one page then you find other links which takes you somewhere else then you have to get back to the other ...
Creating Help and Support pages no price please
When creating a help and support page where a customer can download reference documents, currently we are having to do it as a product, it would be nice to be able to ...
Windows 10 App
I have recently upgraded my computer. To access my ekm account I no longer have access to the app. Now I have to go through the ekm website everytime to access my account
Improvements to suggest.ekm.com to decrease risk of Fraud
This site (suggest.ekm.com) shoud not be publically visible, as some suggestions ( which we are told to use by support desk to put on here) may show situations that ...
EKM to Reply to suggestions posted so we know they are being looked at
I have made several suggestions over the past year, however there doesn't seem to be any timely review and feedback from EKM. It all comes down to votes. After a ...
Chrome EKM orders
previously available in chrome extension, is quick view / alert when a order is placed