Suggestions for improving EKM

EKM Marketplace

A directory of EKM online shops where the shop owners could submit their details to be part of. The idea being that once their shops have been built and any ...
Suggested by: Eve Bolan (01 Apr, '19) Upvoted: 02 Dec, '25 Comments: 11

Link to the Suggestions page to be available from the back-end of your shop

It would be handy if shop owners could easily find a link to the Suggestions page when logged in to their shop, possibly nested from the Help drop down links or the ...
Suggested by: Katherine (05 Mar, '20) Upvoted: 08 Jan, '21 Comments: 3

Suggestions marked as “Done”

When suggestions are marked as “Done”, it would be good to include a link to the user documentation to see what actually has been done and how to implement it
Suggested by: Arvind (22 Jan, '22) Upvoted: 08 Sep, '25 Comments: 1

Improvement to Customer Support Notices of Issues

Would EKM please improve their customer support notices. If EKM know about a issues then pleae notify us via email. Latest is loss of images when one edits the ...
Suggested by: Doug (05 Apr, '22) Upvoted: 05 May, '22 Comments: 0

Mobile friendly way of uploading images, products, editing and restocking current products

At the moment, I find It very hard to do the above without it crashing!! If there could be a way to quickly and efficiently keep the website running from my phone It ...
Suggested by: Chloe (20 Oct, '19) Upvoted: 19 Apr, '22 Comments: 0

Best Suggestion on board gets Free EKM service as a prize - Improvements to Encouraging feedback

Marketing Idea - Have a ongoing competition, where the Best suggestion on this board each Week/Month - Gets 1 Week/Month Credit/Free EKM service as a prize :)
Suggested by: Doug (25 Jun, '21) Upvoted: 02 Dec, '25 Comments: 1

Customer viewing/Purchasing and Stock amount

i'm requesting 3 things, when a customer looks at an item on some sites it says - 1. 3 people are viewing this product right now 2. The other is customers when ...
Suggested by: Manni (17 Jun, '20) Upvoted: 16 Aug, '21 Comments: 1

For EKM to logout a user after a set amount of inactivity.

If this was a toggle or something that could be adjusted to trigger after X amount of time it would help improve security
Suggested by: Tom Walton (13 Feb, '24) Upvoted: 03 Mar, '24 Comments: 0
Under consideration Miscellaneous

Edit URL Slug

The ability to edit the URL Slug or make it so that the product title isn't necessarily the URL. When making bundles ( Packages ) the URL becomes far too long ...
Suggested by: Sharon (24 May, '21) Upvoted: 23 Mar, '23 Comments: 1

Audible 'kerching' alert for New Orders to Phone - like eBay

Hi There, Is there a way to get an audible warning (like eBay kerching orders) when a new order is received? I know I can get an email but I dont often look at the ...
Suggested by: Dave Brown (04 Oct, '24) Upvoted: 30 Oct, '25 Comments: 0
Under consideration Miscellaneous

Domain Names Suggestions

Would EKM consider removing the domain name suggestion area? As far as I can see it add no value to the dashboard area and there must be a more useful feature to ...
Suggested by: Gary (15 Jan, '19) Upvoted: 20 Nov, '19 Comments: 1

Chat widget

Can the blue chat button be relocated to say next to the upgrade button? I'm sick to death of clicking on this bloody widget when trying to save my edits. The fact ...
Suggested by: Gary (22 Jul, '25) Upvoted: 20 Aug, '25 Comments: 0

Move digital products into customer accounts rather than having a separate login area.

Integrate digital vault into customer accounts so everything is linked and easier for customers to access, also removes the unnecessary need for an email to be sent ...
Suggested by: Tom (01 Feb, '24) Upvoted: 14 Feb, '24 Comments: 0
Under consideration Miscellaneous

No card required for 14 Day Free Trial

Suggested by: Abler (20 Nov, '19) Upvoted: 06 Dec, '19 Comments: 0

Add Alt Text to all images on the site (including product images).

Suggested by: Amanda Oakey (09 Aug, '23) Upvoted: 15 Aug, '23 Comments: 1
Not planned Miscellaneous

Better Captcha for reducing spam

Instead of using a simple tick box captcha which many bots have no problem in enabling, how about a simple maths question captcha as this would greatly reduce the ...
Suggested by: George (19 Feb, '25) Upvoted: 25 Feb, '25 Comments: 0
Under consideration 2025 Miscellaneous

Add support phone number to PIN screen

When you ask for a support PIN you then have to go and look for the number to call - it makes sense to have the phone number to call on the same pop up as the PIN :-)
Suggested by: Martin (17 Apr, '19) Upvoted: 24 Jun, '19 Comments: 0

Creating Help and Support pages no price please

When creating a help and support page where a customer can download reference documents, currently we are having to do it as a product, it would be nice to be able to ...
Suggested by: Lee Eyre (24 Feb, '23) Upvoted: 24 Feb, '23 Comments: 1
Not planned Miscellaneous

Chrome EKM orders

previously available in chrome extension, is quick view / alert when a order is placed
Suggested by: Carl Caulfield (05 Aug, '20) Upvoted: 05 Aug, '20 Comments: 1