Ability to merge duplicate customers

14 votes

Be able to merge together customers that have ordered more than once
Will give more accurate customer numbers and identify frequent shoppers

Done Features Suggested by: Neil Molloy (05 Feb, '19) • Upvoted: 02 Aug, '23 • Comments: 2

Comments: 2
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22 Jan, '20
Rysiek
Highlighted comment

Great Idea - as an EKM customer for many years we have accumulated regular customers who have for whatever reason set up a number of Accounts - without needing them. That means they get confused in looking up past orders to repeat - and also confuses the Wishlist function
As a supplier it means we cannot accurately chart a customers Sales History - and further confuses Marketing to customers who have appeared to have not traded at all - or not traded for some time - receiving unwarranted emails
06 Jun, '24
Eve Bolan Admin
In cases where customers have created more than one account with similar details on your EKM online shop, you'll now see prompts asking if you would like to merge the accounts. :)