Discount codes to NOT work with subscriptions
Discount codes are a critical part of my marketing. Subscriptions are good for business. But if a customer uses a discount code on a subscription... I am double discounting... and committing to a long term subscription sale where I may be losing money.
The discount system needs a tick box "Tick box to not allow on subscriptions".
Right now, I have a big intervention of cancelling, and explaining, and winding up a customer.
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07 Apr, '25
Eve Bolan AdminHi Charlie,
Thanks for your suggestion - I'll highlight this internally to our Development Team. In the meantime, when you set up promotions within the Discount Management feature, you can select which products are included in your offer using the checkboxes beside each listed item. It may be worth reviewing your existing offers to ensure that no subscription products have been unintentionally included to save you from having to call your customers in the future. Hope this helps!