Our customers made these suggestions for improving EKM. Suggestions for improving EKM.

This is required for any shop selling age-restricted items.

Have the ability to add donations to selected products to selected charities.

A customer should be able to enter their honorific. "An honorific is a title that conveys esteem, courtesy, or respect for position or rank when used in addressing or ...

The ability to add little information (i) notes on parts of the checkout process. For example when customers are entering their address and contact number it would be ...

Having products come from different suppliers has raised the issue that you cannot use multiple delivery options. IE Product A would be Free shipping over X ...

Wish to add Text description ( similar to other Button Options) under the Paypal Express Logo in Settings>Check out _________ Description This will be ...

It would be useful to have conditional checkout questions in the system. For example, If a customer selected "leave with neighbour" as their delivery method. I'd need ...

Hello, Been having issues with people entering fake details to order recently. If something could be added to verify either their email, phone number or ...

We have had a few orders come through were the customer has placed a space in the required phone number field (and not their number) which has then been accepted by ...

Ability to vary ( or put optional) Checkout "Additional Information Fields" based on country shipping to. eg; If NI, EU , or other International can put ...

It seems there isn't a minimum character count in the name fields, so a customer isn't forced to input their full Christian name and Surnames. Obviously this can ...

We allow customers to choose their delivery date (Thurs, Fri, Sat or Sun). BUT, customers can choose a date in the past. This should be disabled once the date has ...

Can we limit the number of characters entered in the additional fields so they pass over to our courier without issues?

Site currently requests delivery address before billing address. Reverse this order to conform with what appears to be the norm on many sites.

Currently there is no way to tell where / why people are dropping out of the checkout procedure, it would be usefull to know if a large proportion of people are ...

We already have this feature but if you decrease the percentage it changes the name of the dropdown to show how much you have decreased the order by. E.g Please ...

We are having customer enter incorrect postcode formats like ip34hg instead of IP3 4HG. This is causing us issues with our dispatch export tool and orders are being ...

Currently the "Address" field and "County" field quite often confuse overseas customers, who put the whole address in "Address" and either read "County" as a ...

Checkout page customised based on products selected

Make order summary visible - currently hidden in a tab when viewed on mobile

With 200+ countries and 1000+ different sized products that can be ordered in any combination, it's impossible to provide an in-flow quote on international shipping, ...

when you click on Purchase Order have a drop down for customer to enter a Purchase order number.

It'd be great for these of us who use the admin panel to enter postal mail orders or telephone orders to be able to add info that would go in the Additional ...

When a customer confirms their preferred layout, including line feeds, in our 'additional info' extra field at Checkout, it comes through on the confirmation emails ...

Having the ability to add VAT relief onto a customers account would be good, also a VAT form template would be useful. Also partial refunds for VAT orders when they ...

currently when adding the checkbox version of additional information it lets you tick as many of the boxes as you want, so you could tick yes and no rather than it ...

Want to accurately capture email and phone data within EKM, it’s a pain when a customer calls and says “I’ve not had a confirmation email” only to find they entered ...

If you add an "I agree to the terms and conditions" tick box (or drop down) to the checkout flow it reloads the order total on the right, even when the options have ...

Allow there to be billing and buyer email addresses, we have customers who are set up using a credit account, having a billing email address would allow us to ...