Suggestions for improving EKM.

The ability to Verify the Age of a buyer in the checkout flow

This is required for any shop selling age-restricted items.
Suggested by: Rebecca Waite (12 Oct, '18) Upvoted: 20 Sept, '22 Comments: 5
Under consideration CheckoutFlow

Donations like eBay

Have the ability to add donations to selected products to selected charities.
Suggested by: Matt Nel (03 Aug, '19) Upvoted: 09 Sept, '22 Comments: 3
Under consideration CheckoutFlow Integrations

Titles of People

A customer should be able to enter their honorific. "An honorific is a title that conveys esteem, courtesy, or respect for position or rank when used in addressing or ...
Suggested by: Mary Matthews (13 Aug, '19) Upvoted: 19 Jul, '20 Comments: 5
Under consideration CheckoutFlow

The ability to add information notes on checkout pages.

The ability to add little information (i) notes on parts of the checkout process. For example when customers are entering their address and contact number it would be ...
Suggested by: Tom (21 Nov, '21) Upvoted: 24 Nov, '21 Comments: 1
Not planned CheckoutFlow

Multiple Delivery Options At Checkout

Having products come from different suppliers has raised the issue that you cannot use multiple delivery options. IE Product A would be Free shipping over X ...
Suggested by: George (22 May, '21) Upvoted: 09 Jun, '22 Comments: 1
Under consideration CheckoutFlow

PayPal Payment Button - addition of Text

Wish to add Text description ( similar to other Button Options) under the Paypal Express Logo in Settings>Check out _________ Description This will be ...
Suggested by: Doug (07 Dec, '20) Upvoted: 14 Jan, '21 Comments: 2
Under consideration CheckoutFlow

Conditional Checkout Questions

It would be useful to have conditional checkout questions in the system. For example, If a customer selected "leave with neighbour" as their delivery method. I'd need ...
Suggested by: Michael (11 Oct, '21) Upvoted: 09 Sept, '22 Comments: 1
Under consideration CheckoutFlow

Detail Verification

Hello, Been having issues with people entering fake details to order recently. If something could be added to verify either their email, phone number or ...
Suggested by: Dal (01 Feb, '21) Upvoted: 04 Feb, '21 Comments: 1
Under consideration CheckoutFlow

Number as well as spacing requirements for phone numbers

We have had a few orders come through were the customer has placed a space in the required phone number field (and not their number) which has then been accepted by ...
Suggested by: Hannah Morris (11 Dec, '20) Upvoted: 14 Jan, '21 Comments: 0
Under consideration CheckoutFlow

Improvements to Checkout Additional Information Fields - Conditional Based on Country

Ability to vary ( or put optional) Checkout "Additional Information Fields" based on country shipping to. eg; If NI, EU , or other International can put ...
Suggested by: Doug (05 Sept, '22) Upvoted: 13 Jan Comments: 1
Under consideration CheckoutFlow

Checkout Name Fields minimum required characters

It seems there isn't a minimum character count in the name fields, so a customer isn't forced to input their full Christian name and Surnames. Obviously this can ...
Suggested by: Rob (28 Oct, '21) Upvoted: 26 Feb, '22 Comments: 1
Under consideration CheckoutFlow

Upgrade the Calendar function

We allow customers to choose their delivery date (Thurs, Fri, Sat or Sun). BUT, customers can choose a date in the past. This should be disabled once the date has ...
Suggested by: Pizza Box Limited (24 Jan, '21) Upvoted: 30 Mar, '22 Comments: 1
Under consideration CheckoutFlow

Add a Character Limit to Additional Fields on Checkout

Can we limit the number of characters entered in the additional fields so they pass over to our courier without issues?
Suggested by: Matt (25 Mar, '20) Upvoted: 27 Jun, '22 Comments: 0
Under consideration CheckoutFlow

Checkout requirements

Site currently requests delivery address before billing address. Reverse this order to conform with what appears to be the norm on many sites.
Suggested by: Mike Bloomfield (30 Nov, '18) Upvoted: 01 Sept, '21 Comments: 0
Under consideration CheckoutFlow

More visibility and statistics on where people are in checkout/ where people are dropping out

Currently there is no way to tell where / why people are dropping out of the checkout procedure, it would be usefull to know if a large proportion of people are ...
Suggested by: James Barton (13 Nov, '18) Upvoted: 12 Jan, '19 Comments: 0
Under consideration CheckoutFlow New Functionality

Percentage decrease with required dropdown at checkout order summary page.

We already have this feature but if you decrease the percentage it changes the name of the dropdown to show how much you have decreased the order by. E.g Please ...
Suggested by: Becky (09 Aug, '21) Upvoted: 11 Aug, '21 Comments: 0
Under consideration CheckoutFlow Discounts Products

Postcode Lookup Mandatory

We are having customer enter incorrect postcode formats like ip34hg instead of IP3 4HG. This is causing us issues with our dispatch export tool and orders are being ...
Suggested by: Steve Champion (28 Oct, '20) Upvoted: 17 Feb, '21 Comments: 0
Under consideration CheckoutFlow

Change names of address fields

Currently the "Address" field and "County" field quite often confuse overseas customers, who put the whole address in "Address" and either read "County" as a ...
Suggested by: Matt Broadhead (09 Jul, '21) Upvoted: 13 Jul, '21 Comments: 1
Under consideration CheckoutFlow

Bespoke Checkout Page

Checkout page customised based on products selected
Suggested by: Zaid Badat (20 Nov, '19) Upvoted: 02 Mar, '21 Comments: 1
Under consideration CheckoutFlow

Improve Checkout on Mobile - order summary section

Make order summary visible - currently hidden in a tab when viewed on mobile
Suggested by: Ben (03 Feb, '22) Upvoted: 08 Feb, '22 Comments: 0
Under consideration CheckoutFlow

Different checkout path for International customers needing a shipping quote

With 200+ countries and 1000+ different sized products that can be ordered in any combination, it's impossible to provide an in-flow quote on international shipping, ...
Suggested by: David - Artisanti (28 Jul, '20) Upvoted: 07 Dec, '20 Comments: 0
Under consideration CheckoutFlow

when you click on Purchase Order have a drop down for customer to enter a Purchase order number.

when you click on Purchase Order have a drop down for customer to enter a Purchase order number.
Suggested by: Danny (06 Jun, '19) Upvoted: 06 Sept, '19 Comments: 0
Under consideration CheckoutFlow

Access Additional Checkout fields in Admin

It'd be great for these of us who use the admin panel to enter postal mail orders or telephone orders to be able to add info that would go in the Additional ...
Suggested by: Peter Skeggs-Gooch (22 Mar, '21) Upvoted: 23 Mar, '21 Comments: 1
Not planned CheckoutFlow

Format text entered in checkout extra fields in confirmation emails so line feeds show

When a customer confirms their preferred layout, including line feeds, in our 'additional info' extra field at Checkout, it comes through on the confirmation emails ...
Suggested by: Janet Underhay (19 Jan, '21) Upvoted: 26 Jan, '21 Comments: 0
Under consideration CheckoutFlow

A wider range of Features for customers needing VAT relief on products

Having the ability to add VAT relief onto a customers account would be good, also a VAT form template would be useful. Also partial refunds for VAT orders when they ...
Suggested by: Jack Townsend (11 Nov, '20) Upvoted: 13 Nov, '20 Comments: 0
Under consideration CheckoutFlow

If you add a tick box as an additional information on checkout customers can tick both boxes.

currently when adding the checkbox version of additional information it lets you tick as many of the boxes as you want, so you could tick yes and no rather than it ...
Suggested by: danny (26 Aug, '20) Upvoted: 27 Aug, '20 Comments: 0
Under consideration CheckoutFlow

Email and Phone validation

Want to accurately capture email and phone data within EKM, it’s a pain when a customer calls and says “I’ve not had a confirmation email” only to find they entered ...
Suggested by: Joel Miller (13 May, '20) Upvoted: 14 May, '20 Comments: 0
Under consideration CheckoutFlow

the additional fields in the checkout flow to not reload the total when ticked.

If you add an "I agree to the terms and conditions" tick box (or drop down) to the checkout flow it reloads the order total on the right, even when the options have ...
Suggested by: Danny (05 Aug, '19) Upvoted: 09 Aug, '19 Comments: 0
Under consideration CheckoutFlow

Billing and Buyer Email Addresses

Allow there to be billing and buyer email addresses, we have customers who are set up using a credit account, having a billing email address would allow us to ...
Suggested by: Mark (21 Jan, '19) Upvoted: 24 Jan, '19 Comments: 0
Under consideration CheckoutFlow