Suggestions for improving EKM
For quotes to provide a link to cart with the items already in place
When a quote is generated it would be ideal if the shop owner could send customers a link to the cart quoted for them to easily & conveniently purchase rather than ...
Attach PDF to dispatch emails automatically - no human input
Morning, it would be so much more Profesional if EKM system could attach & PDF copy of the invoice to customers in the dispatch email or separate email. When running ...
Ability to print picking and packing lists
This is for trade and warehouse rather than printing invoices for the customer
The ability to edit the contents of Invoices
Currently, the only options for customisation involve the inclusion of different elements onto an invoice, but there have been requests for more customisation ...
Zero VAT orders to be clearly visible on the Orders page
As opposed to exporting all of the orders to a spreadsheet and looking for the zero VAT orders within the TotalTax column of the spreadsheet.
Improvements to Invoices - EORI
Issue: invoice does not EORI info
Suggestion : Have additional EKM Account data that can add to EMKJ Account Profile, then Include this as options in Invoice. ...
Update the Orders section to show whether customer emails have been delivered or bounced
It would be useful to know whether emails such as order confirmations sent by the EKM platform have been successfully delivered to the customer or bounced by their ...
Click button send invoice to customer
There should be a one-click send invoice copy button on order screen
Ability to re-order order statuses in the drop down
Some way to change the order of the status drop-down in the order screen, so you can put your most commonly used at the top, or have them in alphabetical order.
Clearly show date of dispatch on orders.
A line of text under the order status showing the date & time the order was marked as dispatched.
Print orders to a printer
Hi. It would be great to be able to print orders to an actual printer so the busy warehouse don't have to go through the extra step of opening them in a pdf. Also, we ...
Flag for priority orders
Our orders have priority, standard and economy. It would be good to see more clearly on the order screen which are priority. So, when we have lots of orders, we ...
Adding product images to invoices
With the new update to the orders section, we are now able to see images applied to items.
It would be useful if product images could also be added to the PDF ...
Tracking information sent to the customer by e-mail
I note that you can now add the Tracking numbers to the Orders, however not useful if this isn't being e-mailed automatically. We are still having to send customer's ...
Order Refunds
Have an option to add a refund / credit note at order level. Once applied it will alter the sales price that is used for exporting and also analytics so you get a ...
Checkbox Auto BCC email on "Send order status email Update"
When sending Emails to customer such as email "Send order status email Update" - would be great if could just click a box to BCC the Shop master email ( or as set ...
Returns System
A return ticket system, that will allow customers to instantly open a return if eligible within 14-30 days by inputting their order number and specifying a return ...
Re-Order Reminders
We need a repeat order reminder solution where we send an email to customer with a link to their previous order so that they can rebuy or amend as required.
There is ...
Add tracking information easier
Currently, to add tracking information you have to click edit and add it in then click save. would it be possible to add it to the main order page, and not having to ...
DANGEROUS REFUND BUTTON to have 2nd stage confirmation
EKM has a very dangerous button. The REFUND BUTTON will lose you all of your income on one, accidental click. Yes, if you accidentally touch that button there is no ...
HMRC Compliant Invoices
Would a full HMRC compliant invoice be of benefit to anyone else? It should be quite simple for the EKM shop to generate an invoice for each order with the following ...
Date Picker (Update)
We would love to use the date picker for orders as all of our products are frozen so picking the correct day is very important to us.
The currect one does not ...
Search for shipping name in order search
This is to enable the order search to work for the delivery name as well as billing name.
Make processing and pending easier to tell apart
Make the pending a different colour or have as PE or PR to make it easier to tell the status without having to go into the order.
6x4 Shipping address labels
Add the ability to print shipping labels at the standard 6x4 size
Filter Order By Payment Method
You should be able to filter orders by the payment method
Sales by Country (IOSS)
With the impending EU VAT changes coming on July 1st we're going to have to provide our EU sales to whichever IOSS system we use. We'll need the ability to run a ...
filter By "Delivery Method"
The ability to search for all orders based on delivery type ie 'standard' 'next day' ....
this simple search function would have helped this christmas :(
Return individual items
Would love a feature when customers return individual items we can put them back in stock.
I know there is a 'return stock' button, but this returns the whole ...
Order Quote Delivery/Collection Date field
At the moment there is no way of indicating what date the order should be sent/collected. We need it so you have access to the drop down calendar, which is featured ...
Integrated PayPal Refunds
Integrate PayPal into the orders so it's as simple as Klarna to refund back to PayPal too.
Add Fetchify To Quote / Customer Order Page On The Backend
Postcode Ferret used to work brilliantly on the Quote page in the backend. Now we've been pushed over to Fetchify the postcode lookup no longer works! It's essential ...
Adding an alert for order notes
Currently when a customer sends a message for additional info it goes to the order notes. However there is not alert or email when these messages are sent. As a ...
Add percentage discount option when creating a quote
When creating a quote, you can add a discount on the transaction, but only by entering in an amount. I'd like the ability to add a % off without having to calculate ...
Order number and page number on all order sheets for printing
Please add the customer order number and page number on all order sheets, not just the first one. If they get mixed up during printing then it is hard to match them up.
Billing and Delivery address positioning
On the order screen, the billing address is on the left and the delivery address is on the right.
On the invoices, the delivery address is on the left and the ...
Emails / Update messages on the Order page
Showing the Emails / Update messages on the Order page.
This saves going back and forth to see what updates the customer has had for their order.
This could be ...
Discount Management in Quotes
Ability to trigger discounts in Quotes. Right now we have to put a manual discount and manually adjust loyalty points.
Improvements to the 'Add Tracking' feature.
This is a great feature, but I would like to make it work better and quicker. To save time when your busy, one to two clicks less means a lot.
1 - The ability to ...
Show individual refunds on a single order
The ability for orders to show individual refunds, not group individual refunds into a single total refund amount.
EKM currently displays only the sum total as a ...
a timestamp/log for the Customers Orders page for NOTES adding to order
a timestamp/log or the Orders page as well as the ability to email updates on an Order & making the Order Notes editable/non-editable
often number members of staff ...
I need a place to invoice customers for extra payment
On occasion, I need to contact customers for an extra payment. It would be ideal if I could send them a link with a place to pay online.
Adding Limited Fields in Checkout Process
We require delivery instructions for many of our customers. However one of our couriers only allows 25 characters for this. The information is imported into our sage ...
Total quantity added to PDF invoices and back office orders
Would it be possible to add a total quantity of items on to PDF order forms and also on the back office orders.
This would be a great help for crosschecking orders ...
Improve the search invoices ie. add total value to help with reconciling accounts
be able to search invoices for an order value to help with finding invoices quickly for reconciling an account, currently have to start from the beginning & scroll ...
Search Orders Feature Addition of Postcodes
As above this would help when matching up Royal Mail tracking numbers to the customer - its an quick and easy fix ;-)
Ability to generate a link within a quote
After creating a quote, there is a generate link to cart button so that we can send this to customer and all they need t do is click on the link and pay
EU Validator on quotes
To be able to add the EU VAT number to a company you are creating a quote for so you don't have to manually go into to the order afterwards to adjust.
Customers & Orders: To be able to filter registered and unregistered customers
This would allow shop owners to easily identify orders that have been placed by registered/unregistered customers