Suggestions for improving EKM.

For quotes to provide a link to cart with the items already in place

When a quote is generated it would be ideal if the shop owner could send customers a link to the cart quoted for them to easily & conveniently purchase rather than ...
Suggested by: Katherine (12 Oct, '18) Upvoted: 19 Oct, '22 Comments: 28
Planned Orders

Attach PDF to dispatch emails automatically - no human input

Morning, it would be so much more Profesional if EKM system could attach & PDF copy of the invoice to customers in the dispatch email or separate email. When running ...
Suggested by: Barry Clark (20 Dec, '19) Upvoted: 11 May, '22 Comments: 6
Planned Orders

The ability to edit the contents of Invoices

Currently, the only options for customisation involve the inclusion of different elements onto an invoice, but there have been requests for more customisation ...
Suggested by: Eve Bolan (11 Oct, '18) Upvoted: 09 Apr, '22 Comments: 3
Under consideration Orders

Zero VAT orders to be clearly visible on the Orders page

As opposed to exporting all of the orders to a spreadsheet and looking for the zero VAT orders within the TotalTax column of the spreadsheet.
Suggested by: Eve Bolan (11 Oct, '18) Upvoted: 17 Aug, '21 Comments: 0
Under consideration Orders

Ability to print picking and packing lists

This is for trade and warehouse rather than printing invoices for the customer
Suggested by: Angela Avery (15 Nov, '18) Upvoted: 28 Feb, '22 Comments: 3
Under consideration Orders

Update the Orders section to show whether customer emails have been delivered or bounced

It would be useful to know whether emails such as order confirmations sent by the EKM platform have been successfully delivered to the customer or bounced by their ...
Suggested by: Nick Stansfield (11 Jan, '21) Upvoted: 14 Jul, '22 Comments: 6
Under consideration Orders

Quantity column on order form

It would be useful if the quantity was moved over to the left hand side on the order form/invoice. We often have orders containing 100 different items going over 3 pages.
Suggested by: Kate Worthington (25 Sept, '19) Upvoted: 02 Sept, '21 Comments: 8
Under consideration Orders

Click button send invoice to customer

There should be a one-click send invoice copy button on order screen
Suggested by: Dhillon (03 Jan, '19) Upvoted: 28 Feb, '22 Comments: 2
Under consideration Orders

Ability to re-order order statuses in the drop down

Some way to change the order of the status drop-down in the order screen, so you can put your most commonly used at the top, or have them in alphabetical order.
Suggested by: Kal (10 Sept, '19) Upvoted: 19 Apr, '22 Comments: 7
Under consideration Orders

Delivery charge before vat to be shown on customer invoices

Delivery charges on customer invoices and back end of shop has been changed to only show the cost excluding vat. Could we also have the price including vat please, as ...
Suggested by: Heather (25 Feb, '19) Upvoted: 12 Jul, '22 Comments: 3
Under consideration Orders

Flag for priority orders

Our orders have priority, standard and economy. It would be good to see more clearly on the order screen which are priority. So, when we have lots of orders, we ...
Suggested by: Mark Griffith (23 Jan, '19) Upvoted: 06 Sept, '19 Comments: 6
Under consideration Orders

Print orders to a printer

Hi. It would be great to be able to print orders to an actual printer so the busy warehouse don't have to go through the extra step of opening them in a pdf. Also, we ...
Suggested by: Alice (12 Sept, '19) Upvoted: 22 Mar, '21 Comments: 1
Planned Orders

Tracking information sent to the customer by e-mail

I note that you can now add the Tracking numbers to the Orders, however not useful if this isn't being e-mailed automatically. We are still having to send customer's ...
Suggested by: Vishal Ragunathan (03 Jun, '20) Upvoted: 06 Jul, '22 Comments: 2
Done Orders

Order Refunds

Have an option to add a refund / credit note at order level. Once applied it will alter the sales price that is used for exporting and also analytics so you get a ...
Suggested by: Chris (14 Nov, '18) Upvoted: 22 Feb, '22 Comments: 1
Under consideration Orders

Improvements to Invoices - EORI

Issue: invoice does not EORI info Suggestion : Have additional EKM Account data that can add to EMKJ Account Profile, then Include this as options in Invoice. ...
Suggested by: Doug (04 Jan, '21) Upvoted: 16 Jun, '21 Comments: 0
Under consideration Orders

Adding product images to invoices

With the new update to the orders section, we are now able to see images applied to items. It would be useful if product images could also be added to the PDF ...
Suggested by: Tom Walton (03 Jul, '19) Upvoted: 03 Feb, '21 Comments: 3
Done Orders

Product Order in Cart

We would really appreciate the ability to make the products in the Cart and Order Emails appear in alphabetical order please. We have almost 6000 products so when ...
Suggested by: Leon (26 Jun, '21) Upvoted: 02 Sept, '21 Comments: 2
Under consideration Orders

Clearly show date of dispatch on orders.

A line of text under the order status showing the date & time the order was marked as dispatched.
Suggested by: Chris (24 Jun, '21) Upvoted: 15 Dec, '21 Comments: 2
Under consideration Orders

Returns System

A return ticket system, that will allow customers to instantly open a return if eligible within 14-30 days by inputting their order number and specifying a return ...
Suggested by: Matt (22 Mar, '21) Upvoted: 23 Sept, '22 Comments: 1
Planned Orders

Photo of product ordered by customer to appear on invoice

Suggested by: Debbie Fogarty (07 Nov, '18) Upvoted: 24 Nov, '20 Comments: 1
Done Orders

Improvements to Customer Record - GDPR

Would be nice if their was an automated way that could CLICK a single button in customer record ( or other areas * and one could auto sanitize a customer record. ...
Suggested by: Doug (10 Jun, '21) Upvoted: 04 Aug, '21 Comments: 0
Under consideration Features Orders

Add tracking information easier

Currently, to add tracking information you have to click edit and add it in then click save. would it be possible to add it to the main order page, and not having to ...
Suggested by: Craig Monk (04 May, '21) Upvoted: 08 Jun, '22 Comments: 0
Planned Orders

Filter Order By Payment Method

You should be able to filter orders by the payment method
Suggested by: Lewis Harrison (05 Feb, '19) Upvoted: 03 May, '21 Comments: 4
Under consideration Orders

HMRC Compliant Invoices

Would a full HMRC compliant invoice be of benefit to anyone else? It should be quite simple for the EKM shop to generate an invoice for each order with the following ...
Suggested by: Dave Winship (31 Oct, '19) Upvoted: 16 Jun, '21 Comments: 2
Under consideration Orders

Re-Order Reminders

We need a repeat order reminder solution where we send an email to customer with a link to their previous order so that they can rebuy or amend as required. There is ...
Suggested by: Cathryn Zielinski (05 Jul, '22) Upvoted: 09 Sept, '22 Comments: 0
Under consideration New Functionality Orders

Search for shipping name in order search

This is to enable the order search to work for the delivery name as well as billing name.
Suggested by: Claire Knowles (14 Jan, '21) Upvoted: 20 Jan, '21 Comments: 0
Under consideration Orders

DANGEROUS REFUND BUTTON to have 2nd stage confirmation

EKM has a very dangerous button. The REFUND BUTTON will lose you all of your income on one, accidental click. Yes, if you accidentally touch that button there is no ...
Suggested by: Carl Wilkes (11 Dec, '20) Upvoted: 08 Apr, '21 Comments: 0
Done Orders

Make processing and pending easier to tell apart

Make the pending a different colour or have as PE or PR to make it easier to tell the status without having to go into the order.
Suggested by: Paula (22 Sept, '21) Upvoted: 25 Sept, '21 Comments: 2
Under consideration Orders

Date Picker (Update)

We would love to use the date picker for orders as all of our products are frozen so picking the correct day is very important to us. The currect one does not ...
Suggested by: Mike (26 Oct, '18) Upvoted: 02 Oct, '21 Comments: 2
Under consideration Orders

Delivery Note option

It would be great to see a delivery note template incorporated in to the EKM shop rather than have to remove the 'price' from the printed invoice. At present the ...
Suggested by: Claire (19 Jan, '22) Upvoted: 26 Jan Comments: 1
Under consideration Orders

Packing Sheet

The ability to be able to print a picking/packing sheet with customers name and address plus the products ordered as an alternative/or addition to the order invoice.
Suggested by: Vicky McBride (20 Oct, '21) Upvoted: 23 Feb, '22 Comments: 0
Under consideration Orders

Save Custom "Tracking" Delivery Companies / Adding to drop-down predefined list.

Ability for Users at add (and save) their Custom "Tracking" Delivery Companies, or ideally EKM to add across platform additional Firms/Tracking links into the drop ...
Suggested by: Doug (22 Dec, '20) Upvoted: 19 Mar, '21 Comments: 2
Under consideration Orders

Checkbox Auto BCC email on "Send order status email Update"

When sending Emails to customer such as email "Send order status email Update" - would be great if could just click a box to BCC the Shop master email ( or as set ...
Suggested by: Doug (16 Dec, '20) Upvoted: 25 Jul, '22 Comments: 1
Planned Orders

6x4 Shipping address labels

Add the ability to print shipping labels at the standard 6x4 size
Suggested by: Jamie Loft (08 Apr, '21) Upvoted: 30 Apr, '22 Comments: 0
Under consideration Orders

filter By "Delivery Method"

The ability to search for all orders based on delivery type ie 'standard' 'next day' .... this simple search function would have helped this christmas :(
Suggested by: james (15 Dec, '20) Upvoted: 12 May, '21 Comments: 3
Under consideration Orders

Return individual items

Would love a feature when customers return individual items we can put them back in stock. I know there is a 'return stock' button, but this returns the whole ...
Suggested by: Kit Wong (16 Dec, '21) Upvoted: 14 Jun, '22 Comments: 1
Planned Orders

Vat totals at all stages cart, basket, invoicing is not displayed correctly

In the cart, basket, invoices It displays................. products - net price subtotal ( net price off the products only ) delivery - net price VAT Total price ...
Suggested by: Barry Clark (21 Mar, '19) Upvoted: 11 Jul, '22 Comments: 1
Under consideration Orders

Add Fetchify To Quote / Customer Order Page On The Backend

Postcode Ferret used to work brilliantly on the Quote page in the backend. Now we've been pushed over to Fetchify the postcode lookup no longer works! It's essential ...
Suggested by: Justin (18 Nov, '21) Upvoted: 01 Feb, '22 Comments: 4
Done Orders

Move 'Additional Checkout Information' towards the top of Order Page

I have to scroll down on every order, just in case a Customer has left a note for the order. If it is higher up on the page, it will be visible straight away.
Suggested by: Andy (24 Feb, '20) Upvoted: 15 Mar, '21 Comments: 3
Under consideration Orders

Finally Correct Long Term Issue of Incorrect VAT Calculation on Delivery

Been asking for this to be done correctly for approx 7/8 years now. EKM system has never correctly calculated VAT on delivery when a shop sells a mix of zero and ...
Suggested by: C Thomas (03 Feb, '19) Upvoted: 26 Jul, '21 Comments: 2
Under consideration Orders

Sales by Country (IOSS)

With the impending EU VAT changes coming on July 1st we're going to have to provide our EU sales to whichever IOSS system we use. We'll need the ability to run a ...
Suggested by: Leon (26 Jun, '21) Upvoted: 19 Oct, '22 Comments: 1
Under consideration Orders

invoice fit

is it possible to add an edit option for the space taken for each order ? sometimes the 2nd page only contains the total , which is a waste of paper , we would like ...
Suggested by: Diane Smith (16 Apr, '21) Upvoted: 23 Feb, '22 Comments: 0
Under consideration Orders

total items sold per order

Can you add a field - total items sold when an order is placed. If a customer buys 50 items - I have to manually count each line item when packing the order to ...
Suggested by: Alison Harper (17 Aug, '19) Upvoted: 01 Feb, '21 Comments: 0
Under consideration Orders

order Status 'Pending' highlighted by the delivery type the customer selected

Currently pending orders have no distinction between priority next day delivery and standard 3-day delivery. so any admin processing orders in the afternoon might not ...
Suggested by: James (13 Aug, '19) Upvoted: 01 Nov, '21 Comments: 0
Under consideration Orders

Be able to edit order numbers/add manual invoice numbers

The orders page is not very flexible in terms of customisation, if someone is wanting to edit order numbers or add additional codes in here so that orders can be ...
Suggested by: Georgia (17 Jan, '22) Upvoted: 12 May, '22 Comments: 4
Under consideration Orders

Definitive responses to Order Update Email Question

The Button texts in Order update, do not "directly" answer question.... often causing me to rethink the question. "Do you wish to send the customer an email ...
Suggested by: Doug (06 Dec, '20) Upvoted: 14 Jan, '21 Comments: 1
Under consideration Orders

Stock Location on Invoice

it would be good if on the invoice we cut put the stock location so it is easier for the picker to locate the items
Suggested by: Steve Mallender (18 Apr, '20) Upvoted: 25 Mar, '22 Comments: 1
Under consideration Orders

Automatically email invoice in PDF format

Automatically email the customers invoice in PDF format when the order status is set to 'dispatched' or 'completed' - instead of having to manually do this.
Suggested by: Lewis (24 Mar, '20) Upvoted: 28 Feb, '22 Comments: 1
Under consideration Orders

Improvements to Customer Management - Ability to Ban / Bar / Blacklist an emaill address or domain.

Many situations can cause nuisance orders, be it from an individual or an organisation. Presently only IP can be blocked which can be an issue if it is shared. Also ...
Suggested by: Doug (11 Jan, '22) Upvoted: 19 Jan, '22 Comments: 0
Under consideration Orders

display attributes on invoices

It would be super useful if we could select what attributes we can show on an invoice. For example, we have picking locations for our products. If we could show ...
Suggested by: Mark Gilbertson (09 Apr, '21) Upvoted: 11 Jul, '21 Comments: 0
Under consideration Orders