Our customers made these suggestions for improving EKM. Suggestions for improving EKM.
For quotes to provide a link to cart with the items already in place
When a quote is generated it would be ideal if the shop owner could send customers a link to the cart quoted for them to easily & conveniently purchase rather than ...
Attach PDF to dispatch emails automatically - no human input
Morning, it would be so much more Profesional if EKM system could attach & PDF copy of the invoice to customers in the dispatch email or separate email. When running ...
The ability to edit the contents of Invoices
Currently, the only options for customisation involve the inclusion of different elements onto an invoice, but there have been requests for more customisation ...
Zero VAT orders to be clearly visible on the Orders page
As opposed to exporting all of the orders to a spreadsheet and looking for the zero VAT orders within the TotalTax column of the spreadsheet.
Ability to print picking and packing lists
This is for trade and warehouse rather than printing invoices for the customer
Quantity column on order form
It would be useful if the quantity was moved over to the left hand side on the order form/invoice. We often have orders containing 100 different items going over 3 pages.
Update the Orders section to show whether customer emails have been delivered or bounced
It would be useful to know whether emails such as order confirmations sent by the EKM platform have been successfully delivered to the customer or bounced by their ...
Click button send invoice to customer
There should be a one-click send invoice copy button on order screen
Credit note raised as separate linked order
The ability to raise a separate credit/refund note against orders rather than the refund being applied to the original order - as I understand it this would be more ...
Delivery charge before vat to be shown on customer invoices
Delivery charges on customer invoices and back end of shop has been changed to only show the cost excluding vat. Could we also have the price including vat please, as ...
Ability to re-order order statuses in the drop down
Some way to change the order of the status drop-down in the order screen, so you can put your most commonly used at the top, or have them in alphabetical order.
Print orders to a printer
Hi. It would be great to be able to print orders to an actual printer so the busy warehouse don't have to go through the extra step of opening them in a pdf. Also, we ...
Flag for priority orders
Our orders have priority, standard and economy. It would be good to see more clearly on the order screen which are priority. So, when we have lots of orders, we ...
Clearly show date of dispatch on orders.
A line of text under the order status showing the date & time the order was marked as dispatched.
display attributes on invoices
It would be super useful if we could select what attributes we can show on an invoice.
For example, we have picking locations for our products. If we could show ...
Improvements to Invoices - EORI
Issue: invoice does not EORI info
Suggestion : Have additional EKM Account data that can add to EMKJ Account Profile, then Include this as options in Invoice. ...
Adding product images to invoices
With the new update to the orders section, we are now able to see images applied to items.
It would be useful if product images could also be added to the PDF ...
Tracking information sent to the customer by e-mail
I note that you can now add the Tracking numbers to the Orders, however not useful if this isn't being e-mailed automatically. We are still having to send customer's ...
Order Refunds
Have an option to add a refund / credit note at order level. Once applied it will alter the sales price that is used for exporting and also analytics so you get a ...
Product Order in Cart
We would really appreciate the ability to make the products in the Cart and Order Emails appear in alphabetical order please. We have almost 6000 products so when ...
Returns System
A return ticket system, that will allow customers to instantly open a return if eligible within 14-30 days by inputting their order number and specifying a return ...
Checkbox Auto BCC email on "Send order status email Update"
When sending Emails to customer such as email "Send order status email Update" - would be great if could just click a box to BCC the Shop master email ( or as set ...
Improvements to Customer Record - GDPR
Would be nice if their was an automated way that could CLICK a single button in customer record ( or other areas * and one could auto sanitize a customer record. ...
Add tracking information easier
Currently, to add tracking information you have to click edit and add it in then click save. would it be possible to add it to the main order page, and not having to ...
DANGEROUS REFUND BUTTON to have 2nd stage confirmation
EKM has a very dangerous button. The REFUND BUTTON will lose you all of your income on one, accidental click. Yes, if you accidentally touch that button there is no ...
HMRC Compliant Invoices
Would a full HMRC compliant invoice be of benefit to anyone else? It should be quite simple for the EKM shop to generate an invoice for each order with the following ...
Date Picker (Update)
We would love to use the date picker for orders as all of our products are frozen so picking the correct day is very important to us.
The currect one does not ...
Search for shipping name in order search
This is to enable the order search to work for the delivery name as well as billing name.
Re-Order Reminders
We need a repeat order reminder solution where we send an email to customer with a link to their previous order so that they can rebuy or amend as required.
There is ...
Packing Sheet
The ability to be able to print a picking/packing sheet with customers name and address plus the products ordered as an alternative/or addition to the order invoice.
Improvements to Customer Management - Ability to Ban / Bar / Blacklist an emaill address or domain.
Many situations can cause nuisance orders, be it from an individual or an organisation. Presently only IP can be blocked which can be an issue if it is shared. Also ...
Make processing and pending easier to tell apart
Make the pending a different colour or have as PE or PR to make it easier to tell the status without having to go into the order.
Delivery Note option
It would be great to see a delivery note template incorporated in to the EKM shop rather than have to remove the 'price' from the printed invoice. At present the ...
6x4 Shipping address labels
Add the ability to print shipping labels at the standard 6x4 size
Filter Order By Payment Method
You should be able to filter orders by the payment method
Save Custom "Tracking" Delivery Companies / Adding to drop-down predefined list.
Ability for Users at add (and save) their Custom "Tracking" Delivery Companies, or ideally EKM to add across platform additional Firms/Tracking links into the drop ...
Stock Location on Invoice
it would be good if on the invoice we cut put the stock location so it is easier for the picker to locate the items
filter By "Delivery Method"
The ability to search for all orders based on delivery type ie 'standard' 'next day' ....
this simple search function would have helped this christmas :(
Move 'Additional Checkout Information' towards the top of Order Page
I have to scroll down on every order, just in case a Customer has left a note for the order. If it is higher up on the page, it will be visible straight away.
Return individual items
Would love a feature when customers return individual items we can put them back in stock.
I know there is a 'return stock' button, but this returns the whole ...
Order Quote Delivery/Collection Date field
At the moment there is no way of indicating what date the order should be sent/collected. We need it so you have access to the drop down calendar, which is featured ...
Vat totals at all stages cart, basket, invoicing is not displayed correctly
In the cart, basket, invoices It displays.................
products - net price
subtotal ( net price off the products only )
delivery - net price
VAT
Total price ...
Integrated PayPal Refunds
Integrate PayPal into the orders so it's as simple as Klarna to refund back to PayPal too.
Add Fetchify To Quote / Customer Order Page On The Backend
Postcode Ferret used to work brilliantly on the Quote page in the backend. Now we've been pushed over to Fetchify the postcode lookup no longer works! It's essential ...
Finally Correct Long Term Issue of Incorrect VAT Calculation on Delivery
Been asking for this to be done correctly for approx 7/8 years now. EKM system has never correctly calculated VAT on delivery when a shop sells a mix of zero and ...
Sales by Country (IOSS)
With the impending EU VAT changes coming on July 1st we're going to have to provide our EU sales to whichever IOSS system we use. We'll need the ability to run a ...
Automatically email invoice in PDF format
Automatically email the customers invoice in PDF format when the order status is set to 'dispatched' or 'completed' - instead of having to manually do this.
invoice fit
is it possible to add an edit option for the space taken for each order ? sometimes the 2nd page only contains the total , which is a waste of paper , we would like ...
total items sold per order
Can you add a field - total items sold when an order is placed.
If a customer buys 50 items - I have to manually count each line item when packing the order to ...